- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- US Bank (Annapolis, MD)
- …Friday (9am-5pm EST)._ **Daily Responsibilities:** + Technical Subject Matter Expert: Provide Tier 2 agents with mentor support when dealing with a difficult ... you excel at-all from Day One. **Job Description** The Tier 3 team is focused on improving...a resource to provide a broad range of advanced technical support to the customer success team… more
- CACI International (Sterling, VA)
- …optimize CAN/LAN network architectures, ensuring high availability, scalability, and performance. + Provide Tier 3 technical support for CAN/LAN ... Local * * * **The Opportunity:** CACI is seeking a CAN/WAN Network Tier 3 to provide support for implementation, troubleshooting and maintenance of IT… more
- IT Concepts (Mclean, VA)
- …compliance requirements, and commitment to an excellent user experience. Responsibilities: Tier 3 Escalation & Advanced Technical Support : + Serve as the ... growth as the organization evolves. This role combines hands-on Tier 3 technical work, operational...Support , Systems Engineering, Cloud, or similar). + Demonstrated Tier 3 support proficiency and… more
- CACI International (Sterling, VA)
- …optimize CAN/LAN network architectures, ensuring high availability, scalability, and performance. + Provide Tier 3 technical support for CAN/LAN ... solutions. **Responsibilities:** + Oversee the CAN/LAN engineering team providing advanced technical support for complex CAN/LAN network issues while aligning… more
- TekSynap (Washington, DC)
- …and configuration scripts. + Ensure integration with DOT's ITSM toolset (ServiceNow/Remedy). + Provide Tier 3 technical support for endpoint incidents. ... **REQUIRED QUALIFICATIONS** + Bachelor's in IT or Computer Engineering. + **Certifications:** + Microsoft MD-102 Microsoft 365 Certified: Endpoint Administrator Associate Certification + ITIL v4 + **Experience:** 5-8 years in endpoint engineering. +… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Tier 2 Technical Support Operations...research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National.... + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support...approved workstation configurations across the agency enterprise + Provide Tier III technical support to… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …is expanded knowledge and skill sets, ultimately reducing the number of tickets that require Tier 3 support + Improve upon existing Support documentation ... Title: Application Support Engineer ( Tier 3 )...operations Requirements: + Current or previous experience in a technical Support or Engineering role at Get… more
- IT Veterans (Annapolis Junction, MD)
- …Unified Communications (UC) and Audio Visual Multi-Media (AVMM) systems. The Tier 3 Engineer will serve as a senior technical resource, resolving escalated ... Tier 3 Unified Communications/Audio Visual Engineer...(LMR), and secure AVMM environments. This role requires advanced technical knowledge, strong problem-solving ability, and the capability to… more
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