- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- TekSynap (Washington, DC)
- …resolve all support request tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday - Friday. + Serve as ... end user support services for hardware and software. + Implement Tier 0 self-service capability for user password resets, frequently asked questions (FAQs), and… more
- KeenLogic (Washington, DC)
- …based in Washington, DC The IT Service Desk Representative will operate within a Call Center environment, providing support to House office staff located ... (RSA SecurID preferred) + 3+ years supporting: + IT call center environments + Active Directory user/account...calls and adhere to defined Quality Standards + Provide Tier 1 front-line support via phone, live… more
- CACI International (Springfield, VA)
- …in weekly day support hours rotation - 7-3, 8-4, 9-5, 10-6 and an after-hours on- call support rotation * 2-4 years of hands-on experience in a system or IT ... role, you will serve as an escalation point for Tier 1 support and be responsible for...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, ... TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on...Medium-High + Work schedule: Evening, overnight, weekend, holiday and on- call work is required. Flexible and able to work… more
- CoreSite (Washington, DC)
- …be willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up to 50 pounds 1/3 of the ... infrastructure while nurturing your professional growth and success. Data Center Technician II Role: The Data Center ...for the Night Shift, 10pm-6am, Sunday - Thursday A Tier 2 technician will be responsible for day to… more
- CoreSite (Reston, VA)
- …be willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up to 50 pounds 1/3 of the ... mechanical, controls, and fire life safety systems. + Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you… more
- TekSynap (Arlington, VA)
- …and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support , and other optional task areas to ensure compliance with ... incident management, service requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... center which houses the server farm. + Provide support in the planning, design, and preparation through the...Monday through Friday and must be available on an on- call basis to provide immediate assistance in the event… more
- CyrusOne (Sterling, VA)
- …HVAC/R training program or from working in a technical facility maintenance position supporting data center operations + 7+ years working in Tier 2, Tier 3 ... to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying… more
Recent Jobs
-
Facilities Maintenance Field Technician
- PDS Tech Commercial, Inc. (Brewster, NY)
-
Senior Claims Specialist - Primary Casualty
- Axis (New York, NY)
-
Associate Scientist, Manufacturing
- Cambrex High Point (Longmont, CO)
-
Attorney 1-3 (General Law)
- Louisiana Department of State Civil Service (Baton Rouge, LA)