- KeenLogic (Washington, DC)
- Tier II Help Desk Agent KeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year ... full-time position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance. Tier II Help Desk Agents provide advanced technical… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative ... issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the… more
- Koniag Government Services (Washington, DC)
- …DC. **The ideal Tier 3 System Administrator will:** + Serve as an Escalation point for Tier II help desk . + Maintain the current print server and ... Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in… more
- NANA Regional Corporation (Arlington, VA)
- …training. ** Help Desk Support:** + Provide Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. +… more
- CACI International (Fort Meade, MD)
- …software, and systems. You will also support the Tier I and Tier II level help desk to perform first contact resolution of Help Desk ... multiple priorities. **Desired:** IAT Level I and IAT Level II (GSEC, Security+CE) * Prior Systems Administrator experience (5+...* Prior Systems Administrator experience (5+ years) * Prior Help Desk experience (1-2 years). - **… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Accurately triage and escalate complex IT issues to appropriate Tier II , Tier III, and… more
- KeenLogic (Washington, DC)
- Tier III Help Desk Agent KeenLogic is...software, hardware, and network issues that cannot be resolved by Tier I or Tier II support + ... seeking to hire a Tier III Help Desk Agent supporting the United States...+ Provides expert-level guidance, consultation, and technical recommendations to Tier I and Tier II … more
- CACI International (Washington, DC)
- Help Desk Specialist Tier I Job...solutions + Triage and escalate complex IT issues to appropriate Tier II , Tier III, and OIS ... the Office of Information Services (OIS) at the United States Capitol Police as a Tier I Help Desk Specialist. Be the first point of contact for our valued… more
- Defense Media Activity (Fort Meade, MD)
- …controls in support of the DMA DTS program. Establish and maintain the Tier II DTS Help Desk . Provide Agency-wide DTS training. Monitor entries in the ... DTS compliance tool on the Travel Explorer (TraX)/Passport website and ensure travelers, Non-DTS Entry Agents (NDEAs), and AOs are taking necessary actions to resolve outstanding compliance issues. Serve as the GTCC Program Manager. Exercise responsibility for… more
- Koniag Government Services (Chantilly, VA)
- …and Infrastructure Solutions, LLC** , a Koniag Government Services company, is seeking a Tier II Technical Support Specialist to support KTIS and our government ... Koniag Technology & Infrastructure Solutions (KTIS) is seeking skilled Tier II Technical Support Specialists to join...of IT security principles and practices. + Experience with help desk ticketing systems and remote support… more