• Tier II Service Desk…

    TekSynap (Washington, DC)
    …or programming skills. + Technical certification, or HDI Certification **Overview** We are seeking a Tier II Service Desk Technician to join our team ... request tickets and provide daily updates. + Provide a service desk call center support from 0600...I certification + 4+ years of experience in a Tier II or equivalent technical support role.… more
    TekSynap (07/12/25)
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  • Service Desk Site Lead

    Link Solutions Inc (Adelphi, MD)
    …Responsible for quality control processes, service improvement, and performance monitoring. + Provide Tier II service desk support for end-user PC, ... helping protect our national security. Job Responsibilities: + Oversee Tier I and Tier II ...experience working in an IT or Service Desk environment. + IAT Level II Certification… more
    Link Solutions Inc (07/15/25)
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  • Service Desk Manager

    SAIC (Adelphi, MD)
    …control processes, service improvement and performance monitoring, and problem management + Provide Tier II service desk support for end-user PC, ... **Description** SAIC is seeking a proven ** Service Desk Manager** to join the...the Army Research Laboratory in Adelphi, MD. + Oversee Tier I and Tier II … more
    SAIC (07/11/25)
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  • Tier 2 Helpdesk Lead CAB Manager for Tech…

    TekSynap (Arlington, VA)
    …all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier - II Work Center support to receive and log ... + Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility… more
    TekSynap (07/09/25)
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  • Tier II Helpdesk Lead Central Area…

    Competitive Range Solutions, LLC (Arlington, VA)
    …- II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for advanced ... Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB)...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
    Competitive Range Solutions, LLC (07/02/25)
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  • Help Desk Technician II

    Robert Half Technology (Washington, DC)
    Description We are looking for an experienced Help Desk Technician II to provide advanced technical support and ensure seamless IT operations for end users in ... involves troubleshooting complex issues, maintaining systems, and delivering outstanding customer service . If you enjoy solving technical challenges and thrive in a… more
    Robert Half Technology (07/18/25)
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  • Helpdesk Technician - Tier II…

    General Dynamics Information Technology (Elkridge, MD)
    …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... **Certifications:** CompTIA Security + certified (DoD 8570 IAT Level II ) - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:** Yes… more
    General Dynamics Information Technology (07/16/25)
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  • Help Desk Support Service Specialist

    TEKsystems (Odenton, MD)
    …Help desk support, Customer service , Technical support, Troubleshooting, Help desk , system administrator, tier three, STIGs, IAVA, BIOS, sccm, PXE boot, ... server, mainframe applications and hardware. -Handles problem that the first- tier of help desk support is unable...environment and initiate fix actions or problem escalation to Tier II / Tier III admins. -Provide… more
    TEKsystems (07/13/25)
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  • Service Desk Technician…

    Link Solutions Inc (Adelphi, MD)
    …+ Five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or higher per DoD 8570/DoD ... for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our...team, interacting directly with users and stakeholders to resolve Tier I and Tier II … more
    Link Solutions Inc (07/15/25)
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  • Service Desk Technician…

    General Dynamics Information Technology (Arlington, VA)
    …are our differentiators. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to ... modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing...to support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations,… more
    General Dynamics Information Technology (07/22/25)
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