- KeenLogic (Washington, DC)
- Tier III Help Desk Agent KeenLogic is seeking to hire a Tier III Help Desk Agent supporting the United States Senate on a multi-year ... a full-time position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance. Tier III Help Desk Agents act as senior technical… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Accurately triage and escalate complex IT issues to appropriate Tier II, Tier III , and… more
- KeenLogic (Washington, DC)
- Tier II Help Desk Agent KeenLogic...issues within Tier II scope or coordinates with Tier III , systems engineering, or vendor support for ... is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in ... Administrator will:** + Serve as an Escalation point for Tier II help desk . +...approved workstation configurations across the agency enterprise + Provide Tier III technical support to the PC… more
- CACI International (Washington, DC)
- Help Desk Specialist Tier I Job...solutions + Triage and escalate complex IT issues to appropriate Tier II, Tier III , and OIS ... the Office of Information Services (OIS) at the United States Capitol Police as a Tier I Help Desk Specialist. Be the first point of contact for our valued… more
- General Dynamics Information Technology (Fairfax, VA)
- …to provide dedicated O&M/Technical Support as outlined below: + Critical issue ( Tier III ) response and resolution services. Identify, research, and resolve ... the user or system issue and coordination of additional Tier III resources such as development, database,...maintenance of all ancillary environments (development, stage, UAT, demo, help desk ), + Interface and integration management.… more
- TekSynap (Arlington, VA)
- …+ Serve as the central coordinator for JNOSC operations, overseeing both Tier III service response/ help desk and service restoral team activities. + ... Ensure smooth coordination with other JSP Operations teams as specified (servers, applications, storage area network, backup and recovery, facilities, messaging). + Conduct corrective and preventative maintenance activities for the JSP Transport Network. +… more
- Koniag Government Services (Washington, DC)
- …not limited to:** + Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/ III (eg, Tier I (phone ... Systems,LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and...and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)),… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) ... Software Administrator III Location Annapolis Junction, MD Job Code 2195...implementation, troubleshooting and maintenance of IT systems . Provide Tier I ( Help Desk ) problem… more
- Koniag Government Services (Chantilly, VA)
- …troubleshooting steps, and resolutions in the ticketing system. + Escalate complex issues to appropriate Tier II or Tier III support teams when necessary. + ... LLC** , a Koniag Government Services company, is seeking Tier I Customer Support Representatives to support KTIS and...in customer service or technical support. + Experience with help desk ticketing systems and remote support… more