- GEICO (Seattle, WA)
- Join to apply for the Contact Center AI Automation Analyst role at GEICO . Get AI -powered advice on this job and more exclusive features. Base pay ... center operational excellence and automation initiatives. Position Summary The Contact Center AI & Machine Learning Automation Analyst will play… more
- GEICO (Seattle, WA)
- A leading insurance company is seeking a Contact Center AI Automation Analyst to enhance call center operations through automation and AI ... solutions. Ideal candidates will have strong analytical skills, experience in contact center environments, and proficiency in tools like SQL and Python. If… more
- Palo Alto Networks (Seattle, WA)
- …track record in modernizing Security Operations Centers (SOCs) to achieve automation , AI -driven detection, and measurable improvements in MTTD/MTTR. Exceptional ... consolidating fragmented detection and response processes into a unified, AI -driven platform. Direct enterprise-scale XSIAM deployments, guiding customers from… more
- Washington State ESD (Seattle, WA)
- …restructuring. Demonstrated innovation in HR technology adoption, including the use of AI , automation , or data visualization tools to improve service delivery. ... to align workforce strategy with state priorities-and you'll be at the center of that alignment. This role carries significant influence and responsibility. You'll… more
- CVS Health (Olympia, WA)
- …with knowledge of how core technologies and emerging tools like AI and automation support key contact center functions. + Strong understanding of core ... productivity, and enhancing customer experience. You will be responsible for leveraging advanced AI skillsets to optimize contact center technology, with a… more
- Oracle (Olympia, WA)
- …real-time digital customer interactions to drive self-service containment, and integration with Contact Center as a Service (CCaaS) platforms. You will lead ... customer discovery efforts to validate problem statements and solution approaches for AI -driven service automation . + Collaborate with Engineering to deliver… more
- Microsoft Corporation (Redmond, WA)
- …Engineer II - AI , you will build intelligent, scalable, multi-modal contact center applications, leveraging conversational AI , large language models ... predictive analytics. Our mission is to transform customer engagement through automation , personalization, and responsible AI practices, integrating Dynamics… more
- NTT DATA North America (Seattle, WA)
- …remotely. **Position Summary** We are seeking experienced and historically successful ** Contact Center /CX/Business Process Outsourcing and Business Process as a ... and be able to develop a customized transformative BPO/BPaaS proposition, leveraging AI and technology automation that considers these factors, as well… more
- Microsoft Corporation (Redmond, WA)
- …** , Microsoft's agentic contact center platform that brings intelligence, automation , and the power and scale of AI agents to every customer ... interaction. Customer experience is at the forefront of AI adoption, with AI agents transforming how...loyalty. Dynamics 365 is one of the fastest-growing cloud contact center solutions in the industry today.… more
- Amazon (Seattle, WA)
- Description Do you want to build the backbone of Generative AI cloud at AWS? Do you want to build the future of the cloud for AI training and inference? Want to ... delivering continuous price performance improvements in the cloud for AI model training for multi billion variable LLMs? Come...years of systems development in an IT or data center environment experience - 4+ years of deploying and… more
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