- Amazon (Bellevue, WA)
- …experience with exceptional quality, productivity and scale. Key job responsibilities * Lead and motivate a team of customer service representatives to deliver ... exceptional service and achieve performance targets * Provide ongoing coaching, training, and feedback to team members to enhance their skills and capabilities * Oversee daily operations of the customer service department, including managing inbound inquiries… more
- Amazon (Seattle, WA)
- …to provide the perspective of the Voice of the Customer. As a Technical Customer Service Representative III, you'll engage with global AWS customers and internal ... You'll investigate security-related opportunities within AWS Support processes and tooling and lead initiatives to mitigate risks for AWS and customers. You'll work… more
- Amazon (Seattle, WA)
- …software solutions that meet business requirements and customer needs * Lead technical solutions from conception through deployment, including architecture ... You should also have experience in communicating with users, other technical teams, and management to collect requirements, describe software product features,… more
- Amazon (Seattle, WA)
- Description The Customer Service Security ( CS -Sec) team is currently hiring for a Software Development Manager to lead our Threat Engineering (TE) team. Threat ... Engineering (TE), in Customer Service Security ( CS Sec) group, is responsible for automating detection of...Engineers led by leadership team of Product Managers and Technical Project Manager. Amazon's Customer Service Security is the… more
- Amazon (Seattle, WA)
- …with development teams to embed security controls into their applications, providing technical guidance on complex architectural decisions - Lead security ... incidents A day in the life The Security Engineer role within the CS Security - Application Security team is focused on protecting our customers' information.… more
- Amazon (Seattle, WA)
- …for growth and development. We are looking for a talented and experienced Technical Program Manager who is excited to lead large cross-organizational projects ... mission is to be 'Earth's most customer-centric company', and our award-winning Customer Service ( CS ) team is an essential part of that mission. Amazon CS is… more
- Amazon (WA)
- …(CET) organization powers customer service by developing elegant customer and CS Associate (CSA) facing products globally. These products offer effortless ... We are seeking a ML (Machine Learning) Quality Process Lead , who are fluent in Portuguese and English, to...Product/Program Management teams to release localized customer-facing and agent-facing CS solutions, while allowing them to focus on the… more
- Serco (Fort Lewis, WA)
- …expert system configuration, management, and support. **In this role, you will:** + Lead the Technical Support Team in delivering simulation environments for ... **Position Description** Serco is seeking a Technical Support Technician (TST) Manager 1 to join...GED with at least 9 years of experience in CS , IT, Cybersecurity, or IA. + Bachelor's degree in… more
- Amazon (Seattle, WA)
- …a leader to join our Global Outsourcing (GO) team within Amazon's Customer Service ( CS ) organization. As a Vendor Operations Manager for Kuiper, you will own and be ... responsible for first line consumer CS operations globally, with a focus on building and...position that requires strong leadership skills to manage complex, technical worldwide operations. This role will require significant international… more
- Amazon (Seattle, WA)
- …cross-functional projects, including resource planning and project execution. You will also lead the definition and execution of strategic technical initiatives ... and CAP Tech team is looking for a Principal Technical Program Manager (TPM) to help build and shape...the team The Concessions and CAP Technology team enhances CS by developing sophisticated products for both customers and… more
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