- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager .** **POSITION RESPONSIBILITIES:** + Oversees the… more
- Lincoln Financial (Charleston, WV)
- …#:** 74848 **The Role at a Glance** We are excited to bring on a **Retirement Call Center Manager ** to support the Retirement Plan Services organization in a ... work from home environment. _Background Details_ As a Retirement Call Center Manager , you will...reducing risk. You will drive process improvements to deliver quality results, increase customer satisfaction, standardize, and simplify the… more
- NTT America, Inc. (WV)
- …create a rich Total Rewards package. **Your day at NTT DATA** The Data Center Quality Commissioning Specialist is responsible for supporting with the management ... normal business hours, including weekends, late nights, holidays, and on- call support. + Must be available by cell phone...quality and commissioning process for NTT Global Data Center facilities on time and on budget. The process… more
- Humana (Charleston, WV)
- …members. The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research. These platforms are at ... **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + Partner with… more
- Pearl Interactive Network (Charleston, WV)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... needed. + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.… more
- Windstream Communications (Charleston, WV)
- …problem solving, motivational and relationship-building skills + Previous customer service and call center experience + Familiarity with the technical aspects of ... disclosure and approval requirements._ **Job Details** **Job Family** **Customer Service** **Job Function** **Residential Call Center ** **Pay Type** **Salary** more
- Humana (Charleston, WV)
- …relevant technologies, including Salesforce, MuleSoft, AI, and other emerging CRM and Call Center technologies. + Commitment to maintaining an up-to-date ... a part of our caring community and help us put health first** The Manager , Technology Solutions devises an effective strategy for executing and delivering on IT… more
- Rocket Software (Charleston, WV)
- …and rely on us to provide enterprise solutions that run their operations. The Senior Manager , at Rocket Software's Gen AI Center Of Excellence is responsible for ... + Engage with executive level leadership to accomplish strategic product development and quality goals + Inspires a culture of innovation within the team, ensuring… more
- Evolent (Charleston, WV)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... for the culture. **What You'll Be Doing:** **Job Summary:** The **Software Engineering Manager ** at Evolent will lead a team of software/data engineers in designing,… more
- Otsuka America Pharmaceutical Inc. (Charleston, WV)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... and guidelines. - Confirms submission documents are accurate, compliant, and high- quality to allow for smooth and expeditious approvals from regulatory authorities.… more