- Travelers Insurance Company (Charleston, WV)
- … working with financial linkage models and Bayesian models is a plus. + Familiarity with customer experience domain and survey data is a plus. **What is a Must ... complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our… more
- Coinbase (Charleston, WV)
- …autonomy and accountability, we expect you to have the following skills: * * Customer Support Data Experience : *Familiarity with data elements and processes ... and alignment. Attendance is expected and fully supported. The CX Analytics Engineering team bridges the gap between data...supporting successful Customer Support initiatives, including employee performance monitoring, workforce/staffing inputs,… more
- Coinbase (Charleston, WV)
- …of Coinbase's Enterprise Applications and Architecture org, responsible for building the customer experience platforms that streamlines the customer service ... and applications that improve the efficiency and effectiveness of CX agents. This helps resolve customer issues...customer satisfaction levels and a better overall compliant experience for our customers. * *Role*- You will be… more
- Mass Markets (Parkersburg, WV)
- …call center footprint and operations that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and ... + Collaborate with the customer service team to enhance the overall customer experience . + Complete end-of-day deposits and generate balancing reports. +… more
- Mass Markets (Parkersburg, WV)
- …call center footprint and operations that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and ... empathy and professionalism + Collaborate with other team members to enhance theoverall customer experience + Assist withincoming customer service phone… more
- Concentrix (Charleston, WV)
- …for our staff and our clients. Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the ... clients worldwide. Our vision is to be the greatest customer engagement services company in the world, rich in...sales hunter (B2B sales) and individual contributor. - Demonstrated experience in the CX tech and/or BPO… more
- Mass Markets (Parkersburg, WV)
- …etc. + Collaborate with customer service professionals to improve to overall customer experience + Assisting with incoming customer service phone calls ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital… more
- Mass Markets (Parkersburg, WV)
- …issues professionally + Collaborate with team members to enhance the overall customer experience + Perform end-of-day shift balancing and deposit reporting ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital… more
- PNC (Morgantown, WV)
- …to be successful in this position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience ( CX ), Customer Service, Identifying ... participate in STEM OPT for this position. **Job Description** + Delivers a unique customer experience aimed at improving customer financial wellbeing and… more
- General Motors (Charleston, WV)
- …week, at minimum.** **The Role** The Group Product Manager Applied Analytics - Customer Care & Aftersales will manage analytics and data science engagements focused ... corporate targets. You will work cross-functionally with our partners in CCA, CX , IT and other functions to accelerate the adoption of data-informed decision-making.… more
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