- ASM Research, An Accenture Federal Services Company (Madison, WI)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Generac Power Systems (Jefferson, WI)
- …pass product and process testing following advanced product training. + Sustains contact center metrics and goals including customer satisfaction, productivity ... escalated customer technical and non-technical inquiries and issues. + Responsible for contact center service level achievement + Manages escalations from… more
- Zebra Technologies (Kenosha, WI)
- …and temporary associates within area of responsibility. Provides backup support to Configuration Supervisor . Responsibilities: * Acts as a SME for assigned work ... is responsible for providing functional and technical leadership to Distribution Center Configuration Associates and temporary workers, as well as performing repair… more