- SAIC (Washington, DC)
- **Description** SAIC is seeking a Customer Experience Lead who will function as the pivotal Voice of the Customer , with the primary mission of ... guaranteeing a superlative and consistently positive customer experience throughout all facets of the...facets of the program. In this dynamic role, the lead will diligently oversee the adherence to Service Level… more
- Fannie Mae (Washington, DC)
- …marketing policies, objectives, and initiatives. *THE IMPACT YOU WILL MAKE* The Marketing & Customer Experience Lead Associate role will offer you the ... plans and content strategies for Multifamily events. * Candidate will lead coordination across stakeholders supporting each event, manage cross-project dependencies,… more
- The Hertz Corporation (Washington, DC)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...starting salary for this role is $100K, commensurate with experience . **What You'll Do:** + Lead initiatives… more
- Northramp LLC (Reston, VA)
- … Experience : Manager Opportunity Northramp is looking for an IT Performance Metrics & Customer Experience Senior Leader to lead the functional aspects of ... IT Performance Metrics & Customer Experience Senior Leader + Reston,...experience , service quality, communications, and stakeholder engagement. + Lead CX research and analysis efforts-including journey mapping, voice-of-… more
- Coinbase (Washington, DC)
- …organization, operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager, Coinbase One, to evolve ... You'll Do* * Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One Card, and Account...CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through… more
- Woodforest National Bank (Bull Run, VA)
- …customers, community members, and retail partners. * Embrace and leads a technology driven customer experience . * Lead , partner and execute a community ... loans through inside and outside business calling. * Enhance customer experience and the reputation of the...Work Status: . Full-Time. Supervisory Responsibility: . Mentor or lead a team of more junior staff, but does… more
- Coinbase (Washington, DC)
- …working at the intersection of product and support to transform the customer experience . We're hiring a Senior Program Lead , a pivotal role focused on ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide… more
- Coinbase (Washington, DC)
- …and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which ... the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture, and execution for… more
- Capital One (Mclean, VA)
- …will help shape Capital One's strategy, product offerings, marketing, communications, and customer experience . **Responsibilities:** + Lead and develop a ... executives + Advance the thinking on what's possible with customer and competitive insights, working with others on the...+ Bachelor's degree + At least 3 years of experience in Strategy Consulting, Business Analysis, Consumer Insights, Corporate… more
- Amazon (Arlington, VA)
- …broad stakeholder groups? Strategic Customer Engagements (SCE) is seeking a senior Deal Lead to drive engagement and lead the various critical phases of the ... will possess a deal strategist and negotiator background, and experience in technology sales with customers and partners, and...on the competitive situation, create an actionable strategy, and lead engagement with the customer . Structure: You… more
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