- Tetrad Digital Integrity LLC (Washington, DC)
- …and protect our customers from increasing threats and vulnerabilities in this digital age. The IT Service Management ( ITSM ) Analyst will be support the ... remote. RESPONSIBILITIES: + Oversee and optimize the delivery of ITSM processes. + Define stakeholder expectations for service...experience in lieu of education. + Demonstrated knowledge of IT Service Management (process, tools,… more
- CACI International (Forest Heights, MD)
- …CACI is seeking an ITSM /CMMI Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT ... framework of the CMMI to systematically improve, designing and implementing IT Service Management ( ITSM ) processes, conducting maturity assessments,… more
- BAE Systems (Washington, DC)
- …Skills** **Preferred Education, Experience, & Skills** + ServiceNow Certified Implementation Specialist - IT Service Management (CIS- ITSM ) and Certified ... IT environment by preventing recurrences and optimizing incident management for mission-critical government operations. Your day-to-day responsibilities will… more
- CACI International (Sterling, VA)
- …be responsible for developing, implementing, and maintaining quality assurance procedures within the IT Service Management ( ITSM ) framework, focusing on ... process owners to ensure alignment of quality assurance activities with overall service management objectives. + Lead training initiatives to educate team… more
- Leidos (Fort Belvoir, VA)
- **Description** This **Senior** ** IT Service Management ( ITSM ) Problem Manager** position is a specialized role within the DTRA I3TS program. This unique ... Collaborate with various IT teams, including Incident Management , Change Management , Engineering, and Service...problems. Work on improvement plans in collaboration with other ITSM processes to enhance service quality. +… more
- The MITRE Corporation (Mclean, VA)
- …+ Enterprise Network Engineering + Network Security + Network Modeling and Simulation + IT Service Management ( ITSM ) + Infrastructure Virtualization and ... passion for technology and a desire to learn. + Familiarity with Digital Services, IT Service Management ( ITSM ) concepts, and the ServiceNow platform. +… more
- SAIC (Washington, DC)
- …will diligently oversee the adherence to Service Level Agreements (SLAs),meticulously analyze IT Service Management ( ITSM ) system tickets to pinpoint ... they are met or exceeded to meetcustomer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM ...Customer Effort Score (CES) and Net Promoter Score (NPS) Management : Establish, monitor, and trend CES and NPSto gauge… more
- Amentum (Washington, DC)
- …guidance + Experience creating and executing federal technology roadmaps + Familiarity with IT service management ( ITSM ) practices, particularly aligned ... integrator across task areas including cybersecurity, engineering, operations, and service management to ensure cohesive enterprise IT service delivery.… more
- Leidos (Arlington, VA)
- …best practices. + Demonstrated experience in IT Enterprise Service Delivery, IT Service Management ( ITSM ), and ITIL frameworks within the ... Line of Business (LOB) Manager** to join our mission-focused team and lead IT service delivery for a high-visibility government program. Position Overview The… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …Server operating systems in a production environment. + Understanding of and experience applying ** IT Service Management ( ITSM ) best practices** , ... Minimum of three (3) years of experience in an IT support or customer service role, with...automate routine tasks** , streamline processes, and support system management . + Familiarity with **Jira Service Desk**… more