- LOFT (Reston, VA)
- …of a manager , performing operational and transactional functions, handling client service issues, issuing approvals for desk transactions as well as opening ... Sales Lead will refer all duties which require managerial experience and/or approval to the Store Manager ...fairly and with respect, valuing differences Position Requirements: Client Service : Ensures that the client remains the top priority… more
- General Dynamics Information Technology (Washington, DC)
- …for some of the most complex government, defense, and intelligence projects. Join GDIT as an Service Desk Experience Manager for a career where your ... Infrastructure and Operations **Skills:** Customer Experience (CX),Enterprise Service Delivery,ITIL Framework,IT Service Desk ,...2 weeks of starting) + Ability to achieve Help Desk Institute Support Center Manager (HDI-SCM) within… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk Manager is responsible for...IT, Business Administration, or related field + 8+ years of experience in service desk or IT ... support operations + Minimum 3-4 years of service desk management or supervisory experience + Expert understanding of ITIL frameworks and best practices +… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to oversee...equivalent work experience . + 9+ years of experience in service desk operations, call ... The ideal candidate will provide leadership for the IT Service Desk team and ensure efficient, effective,...center, and deskside support. + 3+ years of experience managing technical personnel. + 2+ years of … more
- Marriott (Arlington, VA)
- …all areas of the Front Office in the absence of the Front Office or Front Desk Manager . * Supports daily Front Desk shift operations. **Supporting Progress ... ** * High school diploma or GED; 2 years experience in the guest services, front desk ,...goals to produce desired results. * Strives to improve service performance. * Observes staffing levels to ensure that… more
- TekSynap (Washington, DC)
- …as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech company that ... in the NMCI NGEN technical arena. + Proven experience in managing a help desk operation...Experience in training and mentoring staff to enhance service delivery. **ADDITIONAL REQUIREMENTS** + Must be able to… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining ... degree in IT, Business Administration, or related field + 6+ years of experience in service desk operations + Minimum 2 years of supervisory or lead… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... preferred. + Minimum 1 year of technical support, help desk , or call center experience (or relevant...Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation… more
- Sage Hospitality Group (Washington, DC)
- …home at the Homewood Suites Washington DC Capitol- Navy Yard **Job Overview** The Front Desk Manager is responsible for the daily operation of the Front Desk ... Ensures an efficient guest registration, check out and telephone service . Ensures front desk agents are completed...and departures, and guest transportation, while maximizing the guest experience through top quality customer service . +… more
- GovCIO (Washington, DC)
- …manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience . Current ITIL Foundation ... IT teams and vendors to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical skills are essential, along with… more
