• Tier 1 .5 Service Desk…

    ASM Research, An Accenture Federal Services Company (Springfield, VA)
    Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
    ASM Research, An Accenture Federal Services Company (10/25/25)
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  • Tier 1 Service Desk…

    GovCIO (Washington, DC)
    …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
    GovCIO (12/10/25)
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  • Associate Service Desk Technician…

    GovCIO (Washington, DC)
    …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7222/associate- service - desk -technician-%e2%80%93- tier -i-%28sca shift- 1 ... **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier...their own. + Answer incoming customer calls into the Tier 1 Help Desk +… more
    GovCIO (12/19/25)
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  • Tier 1 Help Desk Engineer

    Koniag Government Services (Washington, DC)
    Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Help Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow… more
    Koniag Government Services (11/18/25)
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  • NCIS Help Desk Analyst Tier 1…

    General Dynamics Information Technology (Quantico, VA)
    …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 1 ** at GDIT. Shape what's next for ... This position is pending funding. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2,000 personnel...activities. **MEANINGFUL WORK AND PERSONAL IMPACT** As a **Help Desk Analyst Tier 1 ** ,… more
    General Dynamics Information Technology (12/08/25)
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  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company (Washington, DC)
    …and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and ... requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing… more
    ASM Research, An Accenture Federal Services Company (12/06/25)
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  • Tier 3 Technical Support Specialist

    ASM Research, An Accenture Federal Services Company (Washington, DC)
    …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
    ASM Research, An Accenture Federal Services Company (12/06/25)
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  • Tier 2 Help Desk Specialist

    Systems Engineering Solutions Corporation (Alexandria, VA)
    …degree in IT, Computer Science, or related discipline Program Description: The program provides comprehensive Tier 1 , Tier 2, and Tier 3 IT ... agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced...issues. The Tier 2 Specialist partners with Tier 1 staff to improve first-call resolution,… more
    Systems Engineering Solutions Corporation (11/22/25)
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  • Tier 2 Help Desk Support Engineer

    Koniag Government Services (Washington, DC)
    …Tier 2 Help Desk Engineer will:** + Serve as an escalation point for Tier 1 Help desk + Install desktop, laptop, and tablet computers, peripherals, ... LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
    Koniag Government Services (10/16/25)
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  • Tier II Help Desk Technician…

    ASM Research, An Accenture Federal Services Company (Washington, DC)
    …everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support… more
    ASM Research, An Accenture Federal Services Company (12/04/25)
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