- Hellmann Worldwide Logistics (Atlanta, GA)
- … Standard Operating Procedure (CSOP)*Ensures product air operations meet minimum customer service levels through effective procurement and routing*Meets volume ... unmatched passion for the employee experience and energy to service our customers makes our resilience possible. Our Hellmann...product yield is within target range at both a customer level and in aggregate for assigned territory*Has authority… more
- Honeywell (Atlanta, GA)
- …Owner role, especially in a highly-matrixed organization + Functional knowledge of Customer Service processes ( agent procedures, case management, ... is accountable for optimizing and driving the end user ( customer and agent ) experience by authoring detailed...to achieve those requirements. Key Responsibilities + Partner with Customer Service stakeholders and Corporate Technical Product… more
- Carrington (Atlanta, GA)
- …Annual Bonus. **What you'll do:** + Serve as a cross -functional change agent throughout the organization to champion a customer -centric culture and mindset. ... **Come join our amazing team!** The Vice President of Customer Experience will be responsible for partnering with the management team to grow, develop, and implement… more
- US Tech Solutions (Atlanta, GA)
- …will partner with VMOs and vendors to ensure smooth delivery to our global service delivery centers, and advocate the continual improvement of the agent training ... influence strategic Tools' roadmaps by collaborating with the relevant cross functional teams and see them through to execution...see them through to execution and impact + Drive Agent Quality + You will partner with Quality PgMs… more
- Google (Atlanta, GA)
- …to identify and deliver agent enablement strategies to drive agent improvement. + Manage cross -functional, multicultural stakeholders, balance multiple ... of experience developing operational process solutions, and working with cross -functional teams to drive these changes. + 7 years...these changes. + 7 years of experience in a customer or client-facing role supporting training capacities in … more
- Siemens (Alpharetta, GA)
- …with cross -functional teams, including Business Development, Sales, Engineering, Service Delivery & Marketing to translate customer needs, portfolio ... for service organization. This position reports to the Vice President - Customer Service Division. **Responsibilities** : + Drive innovation in service … more
- UNUM (Atlanta, GA)
- …etc. + Strong communication skills, both verbal and written, are essential. + Strong customer service orientation and skills; ability to thrive in a team ... Here, we work to provide the employee benefits and service solutions that enable employees at our client companies...multiple Unum clients. This role also partners with internal cross -functional teams and product owners to ensure that HRIS… more
- Navient (Atlanta, GA)
- …Implement process changes and automation to enhance agent productivity and customer experience. + Liaise with cross -functional stakeholders (eg, customer ... financial future, including: + **Private student loans** - low rates, people-first service , and flexible payments. + **Student loan refinancing** - break free from… more
- Takeda Pharmaceuticals (Atlanta, GA)
- …budget and allocated resources provided yielding maximum effectiveness and impact. + Be an agent on behalf of assigned customer segment to educate home office ... confidence in Takeda's holistic approach to engagement, and assist with on-going service and support as needed. + Develop relationships with Executive Level,… more
- NCR VOYIX (Atlanta, GA)
- …newest, cutting-edge products and will directly impact company revenue and customer satisfaction. They will bring together cross -functional stakeholders across ... stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and… more
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