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Student Technician ITS Classroom Support Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Please provide a current resume, cover letter, and references. Letter of recommendation is optional.

Posting Details

Position Information

Job Title Student Technician ITS Classroom Support

General Description

This is a student position responsible for assisting in providing technical support to university faculty and staff. Position may be responsible for assisting in a variety of department functions including but not limited to: technical support for all endpoints; maintaining instructional environments; receiving and releasing computers and equipment for service; and resolving computer hardware/software issues. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

Job Duties

1. Assists classroom support technicians with daily break/fix issues.

2. Performs hardware/software maintenance and installation on computers and other peripheral devices.

3. Assists with inventory.

4. Receives new technology hardware, provisions new hardware for deployment, delivers and migrates user data and trains on new equipment as necessary.

5. Retrieves equipment from the field; may include installation of temporary solutions.

6. Works with other technical departments in troubleshooting activities.

7. May replace projector bulbs.

8. Assists with special projects as assigned.

9. Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities

The minimum education required for admittance as a student at Stephen F. Austin State University.

No direct experience is required. Training and instruction will be provided.

Required Qualifications

The minimum education required for admittance as a student at Stephen F. Austin State University.

No direct experience is required. Training and instruction will be provided.

This position is subject to background check due to security sensitive information.

Preferred Qualifications

1. Technical experience.

2. Customer service orientation and skills.

3. Understanding of computers, both Mac and PC, and basic classroom technology.

4. Ability to work and communicate effectively with a team.

5. Ability to work maximum number of weekly work hours.

Physical Demands

Must be able to lift up to 50 pounds. Must be able to climb a ladder and work from one to assist with equipment installation.

Special Conditions for Eligibility

A student must be enrolled in six or more semester hours to be eligible for student employment during the fall or spring semesters. To be eligible for student employment during the summer, a student must be enrolled in three or more semester hours or be registered for courses in the upcoming fall semester.

Student assistants may not hold any other type of position such as a graduate assistantship or temporary casual employment at the same time that they are employed as a student assistant.

Position End Date (if temporary)

Posting Detail Information

Posting Number SA2024-111

Number of Vacancies 1

Posting Open Date 05/07/2024

Review Start Date

Posting Close Date

Work Schedule

Min Pay Rate $12.00/hr

Open Until Filled Yes

Special Instructions to Applicants

Please provide a current resume, cover letter, and references. Letter of recommendation is optional.

EEO Statement

Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-468-2304.

Posting Quick Link https://careers.sfasu.edu/postings/11592

Department Information

Department Information Technology Services

Contact Name Mary Reed

Contact Phone (936) 468-7690

Contact Email [email protected]

Contact Information Applicants will be contacted by the hiring department if selected for an interview. If you have technical questions about this job posting, please contact HR at (936) 468-2304.

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ Which of the following best represents your current student classification?

+ Entering freshman

+ Freshman

+ Sophomore

+ Junior

+ Senior

+ Graduate Student

Documents Needed To Apply

Required Documents

+ Resume

+ Cover Letter

+ List of References

Optional Documents

+ Letter of Recommendation