• Systems Administrator (Tier 2 Desktop Support)

    William C Brown Inc (Springfield, VA)


    Systems Administrator (Tier 2 Desktop Support)

     

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

    Description

    WCBinc is looking for a Systems Administrator (Tier 2 Desktop Support) to join our team to support our intelligence customer activities in Springfield, VA.

    Job Description:

    The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.

    Primary Responsibilities:

    Provide support for implementation, maintenance, and incident troubleshooting of IT systems

     

    Manage hardware in all stages including unpacking and setup of end user devices

     

    Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract

     

    Install application software on end user device workstations via scripted install packages

     

    Inventory management of UDS deployed software and end user devices

     

    Network and locally attached printers

     

    Assist users in accessing and using IT systems

     

    Provide user education and training in basic hardware and software functions

     

    Create and maintain documentation and SOPs to train new employees

     

    Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs

     

    Identify and execute process improvements and other enhancements that improve operational efficiency.

    Position Requirements

    WHAT YOU’LL NEED TO SUCCEED:

    Basic Qualifications:

    TS/SCI Clearance w/ ability to obtain a Poly

    Knowledge in one or more of the following areas:

    Workstations (thin and thick clients)

     

    Monitors

     

    KVMs

     

    Print, Fax and Scan Support Services

     

    Audio Visual Services

     

    Voice and VTC Support Services

     

    Desktop Image Management

     

    Virtual Desktop Infrastructure (VDI) Support Services

     

    Home Directory and Profile Support Services

     

    E-mail Support Services

     

    Software Support Services

     

    Domain Name Services (DNS)

     

    Dynamic Host Configuration Protocol (DHCP)

     

    Patch Management (Windows)

     

    Excellent troubleshooting capabilities and strong communication skills.

     

    Strong work ethic and attention to detail

     

    Strong organizational skills

     

    Strong writing skills (document creation and management)

     

    Strong time management skills and ability to work flexible schedules to meet job requirements

     

    Ability to work independently on projects and/or tasks

     

    Ability to regularly stand and walk between buildings on a large campus

     

    Ability to move and lift computers, printers, monitors, and other hardware

     

    Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM

     

    Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)

     

    Team player and willing to both share knowledge and learn from others to ensure team's success

     

    Enthusiasm and ability to adapt to new and changing technologies

     

    A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification

     

    Thin Client using Virtual Desktop Infrastructure (VDI) Technology

     

    Thick & thin web-based applications

     

    ITIL v3 Foundations

     

    Technical writing

    Education & Experience:

    Requires Bachelor's Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience.

     

    COVID-19 Vaccination.

     

    Location Springfield

     

    Full-Time/Part-Time Full-Time

     

    Exempt/Non-Exempt Non-Exempt

     

    Security Clearance Requirements Active TS / SCI Clearance and eligibility to obtain a Poly.

     

    This position is currently accepting applications.