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Primary Accountabilities / Responsibilities:

Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.

Superior Service Quality

+ Ensures excellence in customer service and always maintain service standards.

+ Acts as a resource to identify customer servicing issues so that a resolution can occur, and customer’s relationship is retained.

+ Responds to customer requests, problems, and/or complaints, and ensure the proper hand-off to the appropriate person to assist if applicable.

+ Develops and maintains a working knowledge of our bank products and services and recognizes a customer’s potential product/service need.

+ Recognizes opportunities to suggest/cross-sell other Bank services to customers.

Operations

+ Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, and credit card advances.

+ Participates in individual, team, and Bank goals as set by the branch manager.

+ Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures which protect the Bank, employees, and customers.

+ Ensures that BSA procedures are being properly followed.

+ Answers phone and in-person account inquiries.

+ Accounts for all money in individual cash drawer and balances transactions daily.

Security

+ Ensure the prevention of fraudulent activities through adherence to Bank policies and procedures.

+ Adhere to branch security procedures detailed in the HFG security manual.

+ Ability to work in a constant state of alertness and in a safe manner.

Education And Experience:

+ High school diploma/GED required

+ Cash handling experience preferred

+ Computer skills required

+ Knowledge of Microsoft products a plus

+ Customer service experience is a plus

+ Fluency in a second language is a plus

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.