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CSR (Customer Service Representative)

Reports To The CSR will report to Office Manager.

Job Overview CSR provides customer service to our guests over the phone, online, and in person by responding to inquiries, booking reservations, providing phone support for rental guests, and facilitating check-in procedures. Maintain a knowledge of the different tours and rentals offered by SunBuggy to be able to answer questions and set proper guest expectations competently. Light clerical duties such as filing, copying, and scanning. Participates in maintaining a clean and neat appearance of lobby and office areas.

Responsibilities and Duties

+ Answer customer inquiries via phone, internet, and in person, book reservations and process payment

+ Ability to work from home (reliable internet)  2 evening shifts per week (4 pm to 9 pm)

+ Assist guests with the check-in process, ensure rental contracts get completed properly, facilitate video orientations at lobby

+ Participate in various in office administrative side projects, marketing, media production, safety meetings, and training.

+ Participate in keeping guest and office areas clean.

+ May function as dispatcher , or as Shift Manager as needed

Qualifications The qualifications that are necessary for someone to fill this position.

+ Good interpersonal skills and ability to maintain and foster cooperative and courteous working relationships with the public, peers, and supervisors.

+ High School Diploma and basic math competency to handle monetary transactions

+ Basic Proficiency at using a computer for email, browsing, and data entry

+ Ability to Communicate clearly over the phone, online, and in person

+ Maintain a neat appearance, wear company provided uniform shirt

+ Ability to sit, stand, walk, climb, stoop, kneel, and crouch, bend, and reach.

+ Ability to lift and carry up to 25 pounds

+ Ability to work independently, organize and prioritize work, respond to varied and changing work demands and make decisions as required.

+ MUST HAVE A VALID NV DRIVERS LICENSE

Hourly Base Pay + Spiffs + Bonuses, full-time reps average $16 -$22 per hour

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