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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Lead Preference Card Coordinator (PCC) RN provides expert support to managers and team members, addressing escalations and offering guidance and solutions. They act as an advocate for the team, translating issues to non-clinical upper management. Responsible for maintaining an accurate, data-driven preference card system across multiple sites, the lead ensures alignment of patient care and resources and manages EPIC preference card content. The role involves collaborating with departments to ensure smooth OR operations, developing standard work, conducting audits, and educating the team and other departments. The lead also uses performance improvement methods to identify opportunities to enhance care and service.

Locations

Stanford Health Care

What you will do

+ Subject Matter Expert (SME):• Function as the SME to the PCC team and be able to create, setup and train to the standards of preference card management to the organization; Proactively review escalations and provide insight, guidance, and resolutions; Troubleshoot issues for rest of PCC Team including identifying issues, communicating with OpTime, creating ticket(s)• Possess strong knowledge of the intra-operations of SHC, including working with supply chain, vendors, Bio Engineering, and other like departments to lead on-boarding of new surgeons and maintenance of the preference card system• Uphold excellent repertoire with all stakeholders and function as a positive focal point of the interventional platform; Understands and shares knowledge of the Interventional Platform stakeholders with their respective process flows (patient care and back-end support). Leverages this knowledge to question current practices for further improvement to the strategic goals of the department and organization.

+ Daily Activities include, but are not limited to:• Manage enterprise-wide mnemonic creation and maintenance; develop and implement Standard Work, oversee Preference Card Coordinator RNs’ adherence to it, and lead complex projects.• Lead complex projects, such as department-wide audits; collaborate on interdepartmental performance improvement initiatives, and create PowerPoints and Visios.• Design HealthStream education modules in Articulate, work with IP Education to assign modules to Service Heads, and manage Smartsheets for Instruments, Equipment, and Global Changes, providing user education.• Manage Supply Chain global subs, update preference cards, and handle communication and requests for medications with Willow IT Team.• Oversee enterprise-wide (except TV) SPM instrument naming, entry, modification, and deletion; maintain Mnemonic Maintenance Table and Procedure Group Dictionary, monitor and report non-compliance using automated SPM reports.• Run advanced Epic reports (e.g., Security Templates), address staff on incorrect templates, and compile, submit, validate, and communicate Biweekly Maintenance Tickets.

+ If operational need or ask arises, the Lead PCC is expected to be proactive in filling in for the PCC team member(s) and perform the day-to-day activities (refer to PCC job description).

Education Qualifications

+ Bachelor’s degree in a related discipline, or equivalent years of service required.

Experience Qualifications

+ Minimum of 5 years recent intra-operative experience in an acute care OR environment required, plus at least 2 years relevant lead experience.

+ Experienced with Workday ERP, advanced Microsoft Excel, proficient in other Microsoft Office programs, and skilled in data management required.

+ Experience with EPIC OpTime, case scheduling, and independent project management, mentoring others, and applying A3 thinking and SBAR for management activities required.

Required Knowledge, Skills and Abilities

+ Strong service level knowledge with the ability to work positively with all patients, families, visitors, and co-workers, regardless of race, gender, disease, or beliefs.

+ Excellent verbal and written communication skills, enabling effective communication and interpersonal relationships in a demanding, customer-focused environment.

+ Ability to learn and apply new problem-solving techniques, with strong analytical skills and a commitment to ongoing learning and team-based decision-making.

+ Maintain confidentiality, professional behavior, and appearance while working efficiently under pressure, ensuring attention to detail and quality.

+ Promote a positive work environment through effective communication, diversity awareness, and teamwork.

+ Familiar with hospital and departmental mission statements, demonstrating project and time management skills to meet goals.

+ Understands project alignment with the organization’s mission and fiscal goals, ensuring accurate charting and charge capture.

+ Implements quality control to ensure project compliance with hospital, University, and government regulations, while training and mentoring new staff.

+ Knowledge of Preference Cards, procedures, and scheduling, with advanced proficiency in Smartsheet, Articulate, and SPM.

Licenses and Certifications

+ Nursing\RN - Registered Nurse - State Licensure And/Or Compact State Licensure required

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

_Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery._

_You will do this by executing against our three experience pillars, from the patient and family’s perspective:_

+ Know Me: Anticipate my needs and status to deliver effective care

+ Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

+ Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in** **all of** **its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $72.55 - $96.15 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .