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ServiceNow Architect is responsible for designing, developing, and implementing ServiceNow solutions that align with business requirements. They provide technical leadership, ensure best practices, and optimize ServiceNow capabilities to support IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and other modules.

Key Responsibilities:

+ Design and implement scalable, secure, and high-performing ServiceNow solutions.

+ Develop architectural blueprints and roadmaps for ServiceNow platforms.

+ Ensure alignment with enterprise architecture, security, and compliance standards.

+ Lead workshops and discussions to gather business and technical requirements.

+ Oversee ServiceNow configuration, development, and customization.

+ Guide development teams in scripting (JavaScript, Glide API) and integrations.

+ Implement ServiceNow modules such as ITSM, TPSM, ITBM, CSM, HRSD, and S2P.

+ Manage instance upgrades, patches, and performance optimizations.

+ Design and implement integrations between ServiceNow and external systems (REST, SOAP, MID Server, APIs).

+ Automate workflows using Flow Designer, Business Rules, and Orchestration.

+ Ensure data consistency and synchronization across integrated platforms.

+ Establish and enforce ServiceNow development standards, coding guidelines, and best practices.

+ Define governance models for instance management, security, and compliance.

+ Conduct code reviews and ensure adherence to ServiceNow architecture principles.

+ Provide mentorship to ServiceNow developers and administrators.

+ Collaborate with cross-functional teams to drive digital transformation.

Technical Skills:

+ Strong expertise in ServiceNow platform architecture and best practices.

+ Experience with ServiceNow modules (ITSM, ITOM, ITBM, CSM, HRSD, FSM, S2P).

+ Proficiency in JavaScript, Glide API, Flow Designer, Business Rules, UI Policies, and Client Scripts.

+ Knowledge of REST, SOAP APIs, MID Server, and integration methodologies.

+ Hands-on experience with ServiceNow Performance Analytics, Reporting, and CMDB.

Soft Skills:

+ Strong problem-solving and analytical thinking.

+ Excellent communication and stakeholder management.

+ Ability to lead and mentor development teams.

+ Experience in agile methodologies (Scrum, Kanban).

Qualifications & Certifications:

+ Bachelor’s or master’s degree in computer science, IT, or a related field.

+ ServiceNow Certified System Administrator (CSA) – Required.

+ ServiceNow Certified Implementation Specialist (CIS) – Preferred.

+ ServiceNow Certified Application Developer (CAD) – Preferred.

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