• Senior Desktop Support

    Essel (Menlo Park, CA)


    Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?

     

    + Job description:

    + Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation

    + Perform remote and on-site troubleshooting through efficient troubleshooting methodology

    + Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change

    + Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions

    Requirements

    + Interpersonal and customer facing skills

    + Proven experience as a Senior Desktop Support/ IT Technician

    + Trouble shooting complex technical problems • Proven excellence in customer service, interpersonal and customer-facing skills

    + Troubleshooting with all different types issues

    + Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals