• MI - Customer Service & Admin Assistant

    SunBuggy (Mears, MI)


    CSR (Customer Service Representative)

     

    Reports To: The CSR will report to the Office Manager.

     

    Job Overview: CSR provides customer service to our guests in person by responding to inquiries, booking reservations, providing phone support for rental guests, and facilitating check-in procedures. Maintain knowledge of the different tours and rentals offered by SunBuggy to be able to answer questions competently and set proper guest expectations. Light clerical duties such as filing, copying, and scanning. Participates in maintaining a clean and neat appearance of the lobby and office areas.

     

    Responsibilities and Duties

     

    + Answer customer inquiries in person, book reservations, and process payment.

    + Assist guests with the check-in process, ensure rental contracts are completed appropriately, and facilitate video orientations in the lobby.

    + Participate in various office administrative side projects, hr, payroll, marketing, media production, safety meetings, and training.

    + Participate in keeping guest and office areas clean.

    + May occasionally participate in off-site meetings or sales calls when out of the office.

    + Opportunity to grow into Dispatch or as Office Manager roles

     

    Qualifications The qualifications that are necessary for someone to fill this position.

     

    + Good interpersonal skills and ability to maintain and foster cooperative and courteous working relationships with the public, peers, and supervisors.

    + High School Diploma and basic math competency to handle monetary transactions

    + Basic Proficiency at using a computer for email, browsing, and data entry

    + Ability to Communicate clearly over the phone, online, and in person

    + Maintain a neat appearance, wear company provided uniform shirt

    + Ability to sit, stand, walk, climb, stoop, kneel, and crouch, bend, and reach.

    + Ability to lift and carry up to 25 pounds

    + Ability to work independently, organize and prioritize work, respond to varied and changing work demands and make decisions as required.

    + Valid drivers license

     

    Hourly Base Pay $12 - $14 per hour

     

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