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RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Provides infrastructure support for systems of moderate complexity, as assigned, at The Queen’s Health Systems (QHS).

• Diagnoses and troubleshoots issues with infrastructure hardware and datacenter software.

• Supports and assists the IT Department in the development of sound practices and solutions for infrastructure issues.

• Serves as a Tier 1 escalation point for infrastructure related issues.

• Collects data from performance and uptime monitoring tools.

• Installs, configures, tests and maintains operating systems, application software and system management tools.

• Creates and maintains documentation as it relates to system configuration, mapping, processes, and service records.

II. TYPICAL PHYSICAL DEMANDS: All essential, designated by frequency.

• Continuous: seeing, speaking, repetitive arm/hand motions, sitting, static gripping of an object for prolonged periods.

• Frequent: standing, sitting, walking, finger dexterity, hearing.

• Occasional: stooping/bending, carrying usual weight of 12 pounds, reaching above shoulder level.

• Operates computer equipment and copy machines.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

• Work schedule includes providing 24 hours/7 days a week support as required.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• Bachelor’s degree in Information Technology (IT) field or related field; four (4) years experience enterprise infrastructures may be substituted for educational requirement.

• Depending on area of assignment, must successfully complete and maintain certification(s) in the application(s) assigned, and as may be specified per the training agreement.

• Current certification in at least one of the following preferred:

o Microsoft Technology Associate (MTA)

o Microsoft Certified Solutions Associate (MCSA) Windows 2012

o VMware Certified Associate

o CompTIA A+/IT Fundamentals

o Other MCSA certifications

o Citrix Netscaler

o MCSE: Server Infrastructure

o Linux

B. EXPERIENCE:

• In addition to the educational requirement, two (2) years experience with server and datacenter infrastructure technologies including at least one of the following:

o Windows Server Operating Systems Server 2008 and 2012

o Active Directory

o DHCP

o VMWare ESXi

o Citrix

• Experience to demonstrate proven hardware/software troubleshooting experience and application support experience.

Equal Opportunity Employer/Disability/Vet