• Customer Service Representative

    Transdev (Mchenry, IL)


    About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

     

    Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more atwww.TransdevNA.comor watch an overview video athttps://youtu.be/ilO5cv0G4mQ

     

    We’re Hiring for a Call Center Customer Service Representative!

    Transdev is proud to offer:

    + $19.00/hour

    + Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.

    + Paid time off & vacation.

    Our Customer Service Representatives are responsible for:

    + Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor.

    + Follows and explains policy and procedure as outlined in operations and procedures manuals.

    + Treats each customer/caller with courtesy, dignity, and respect privacy.

    + Meets or exceeds established performance requirements.

    + Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals.

    + Documents trip authorization according to procedures.

    + Remains knowledgeable of all policies and procedure changes.

    + Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.

    + All other duties as assigned.

    To qualify as a Customer Service Representative, you’ll need:

    + A minimum of a High School diploma or GED

    + Able to operate a computer

    + Complete any training requirements

    + Communicate clearly in English

    + Able to operate standard telephone system

    + Exercise business telephone etiquette

     

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

     

    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

    Drug-free workplace

    If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen

     

    California applicants: Please review here:https://transdevna.com/california-employee-privacy-policyfor CA Employee Privacy Policy.

     

    Job Category: Operations Support

     

    Job Type: Full Time

     

    Req ID: 3216

     

    Pay Group: DVF

    Cost Center: 55819

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

     

    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

    Drug-free workplace

    If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

     

    California applicants: Please Click Here for CA Employee Privacy Policy.

    About Transdev

    Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

     

    Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.