• Student Technician ITS Help Desk

    Stephen F. Austin State University (Nacogdoches, TX)


    Student Technician ITS Help Desk Bookmark this Posting Print Preview | Apply for this Job

     

    Please see Special Instructions for more details.

     

    A cover letter, resume, and references are required to be attached. A letter of recommendation is optional.

     

    Posting Details

    Position Information

    Job Title Student Technician ITS Help Desk

    General Description

    This is a student position responsible for assisting in providing technical support to university students, faculty, and/or staff. Position may be responsible for assisting in a variety of department functions including, but not limited to: maintaining printing supplies in student printing across campus, working with 3D printing services, assistance in computer labs, answering and resolving telephone help desk calls, receiving and releasing computers for service, and resolving computer hardware/software issues. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

    Job Duties

    1. Assists with patron phone calls, answers and resolves helpdesk telephone calls, and directs other calls appropriately.

    2. Performs hardware/software maintenance on computers checked in by students.

    3. Assists general patrons with technical needs.

    4. Works with other technical departments in troubleshooting activities.

    5. Assists with special projects, as assigned.

    Required Knowledge, Skills, and Abilities

    The minimum education required for admittance as a student at Stephen F. Austin State University.

     

    No direct experience is required. Training and instruction will be provided.

    Required Qualifications

    The minimum education required for admittance as a student at Stephen F. Austin State University.

     

    Ability to work maximum number of weekly work hours.

     

    No direct experience is required but preferred. Training and instruction will be provided.

     

    This position is subject to background check due to security sensitive information.

    Preferred Qualifications

    1. Technical experience is not required but preferred.

    2. Customer service oriented skills preferred.

     

    Physical Demands

    Special Conditions for Eligibility

    A student must be enrolled in six or more semester hours to be eligible for student employment during the fall or spring semesters.

     

    To be eligible for student employment during the summer, a student must be enrolled in three or more semester hours or be registered for courses in the upcoming fall semester.

     

    Student assistants may not hold any other type of position such as a graduate assistantship or temporary casual employment at the same time that they are employed as a student assistant.

     

    Position End Date (if temporary)

     

    Posting Detail Information

     

    Posting Number SA2024-059

     

    Number of Vacancies 6

     

    Posting Open Date 03/05/2024

     

    Review Start Date 03/11/2024

     

    Posting Close Date

     

    Work Schedule Monday through Friday

     

    Min Pay Rate $8.50/hr

     

    Open Until Filled Yes

    Special Instructions to Applicants

    A cover letter, resume, and references are required to be attached. A letter of recommendation is optional.

    EEO Statement

    Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-468-2304.

     

    Posting Quick Link https://careers.sfasu.edu/postings/11301

     

    Department Information

     

    Department Telecommunications & Networking

     

    Contact Name Ashley Johnson

     

    Contact Phone 936-468-4142

     

    Contact Email [email protected]

     

    Contact Information Applicants will be contacted by the hiring department if selected for an interview. If you have technical questions about this job posting, please contact HR at (936) 468-2304.

     

    Supplemental Questions

     

    Required fields are indicated with an asterisk (*).

     

    Documents Needed To Apply

    Required Documents

    + Resume

    + Cover Letter

    + List of References

    Optional Documents

    + Letter of Recommendation