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Responsibilities:

+ Analyze Business Processes, capture macro level business requirements and help guide the solution path on ServiceNow platform.

+ Working closely with process architects and solutions architects aligned to different value streams to build longer terms ServiceNow solution strategy

+ Establish short term and long-term Platform roadmap to meet business demands.

+ Collaborate with the product management and delivery teams to drive the implementation according to roadmap

+ Evaluate current solution and application architecture to identify and address the gaps.

+ Negotiate different solutions options within ServiceNow platform to meet business demands without increasing technical debt.

+ Identify the shortest route to fail fast to help speed up solution delivery.

+ Mentor and provide developmental support to different product delivery teams.

+ Balance long term planning, technical debt management, operational load, and team velocity while shipping new features

+ Establish and maintain short term and long-term ServiceNow spend outlook.

+ Establish and maintain feature-technology mapping and drive governance around that.

Required Skills/Abilities:

+ 10 + Years of Software Development or Application Integration development experience

+ 5 + Years of ServiceNow Architecture Experience in different business domains – distribution, retail, services etc.

+ 3+ Years of Technology Leadership Experience (direct reporting or dotted line with proven success metrics as defined by SAFe (Scaled Agile Framework).

+ 3+ Years of experience in API Lifecyle Management application integrations, preferably involving ServiceNow

+ Advanced functional and technical knowledge of key ServiceNow modules like ITSM, ITBM, HR, FSM etc.

+ Well versed in building and developing low code app or workflow solutions within ServiceNow.

+ Full application lifecycle development experience using multiple frameworks.

+ Strong verbal and nonverbal communication and presentations skills.

Qualifications/Certifications:

+ Bachelors or master’s in computer science or Management Information System or related field.

+ Any of following listed certification will have added advantage:

+ SAFe Architect

+ TOGAF 9

+ ServcieNow CMA

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

+ Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

+ Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

+ Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

+ Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Equal Opportunity Employer

Preferred locations: MO, FL, NC, TX, FL and potentially others.

\#LI-AM4

\#LI-REMOTE

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.