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About TheMAExecutive Office of Technology Services and Security: The Executive Office of Technology Services and Security (EOTSS)is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digitalinfrastructureand services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors,familiesand other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure. Our Mission:We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes. About the Role: EOTSSis seeking an experienced HR professionalto collaborate with our managersand employees toprovidedirectstrategic supportin the areas ofemployee and laborrelations,cultivatingan effective,engagedand inclusiveworkforce. TheEmployeeand LaborRelations Managerwill provide advice and guidance toemployees andmanagers on a wide range of HRmatters.  TheManagerwill coach and counsel employees and managersregardingemployee relationsmatters,interface with union representativesin furtherance of collective bargainingobligationsand to fosterproductive laborrelations,collaborate withtheHRD Centers of Expertise (COE) t,conductinvestigations, guide conflict resolution, and engage in employee performance management and development. The primary work location for this role will be atOne Ashburton Place Boston, Massachusetts 02108. The work schedule for this position isMonday through Friday, 9AM to 5PM EST. This position is expected to follow ahybrid model of reportingto work that combines in-office workdays and work from home days as needed. All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training. Responsibilities and duties include, but are not limited to: * Leademployee relationsand labor relations effortson behalf of the Secretariat.Act as primary liaisonwithUnion representatives. * Advise Director of HR and Deputy Director of HR on collective bargaining issues,represent EOTSS onbargaining proposal effortsand other labor matters. * Advise employees and managers on workplace matters,advise onconflict resolution. * Provide support (coaching, counseling, education) to managers on employee relations and contractual obligations. * Educate and inform managers and employees on employment laws and workplace policies. * Review and make recommendations for the organization’s HR policies and procedures. * Communicate updates and ensure compliance. * Conduct workplace investigations and make recommendations on remedial measures. * Develop information necessary for litigation,grievancesand other related matters; write briefs or other hearing relatedmaterial. * Advise and counsel managers on HR best practices within performance management. * Partner with the Workforce Engagement Manager to analyzeemployee feedback and data, with the aim of creating an engaged and inclusive environment. * Coordinate communication sessions with managers and staffon a variety of topics. * Lead and proactively contribute toHR workforce initiatives, includingworkforce planning, performance management and staff development. * Participate inthemanagement ofthe organization’sleaves of absence program. PreferredKnowledge, Skills & Abilities: * Minimum 5 years’demonstrated experience in a variety of human resource disciplines, including policy development and compliance, employee relations, diversity, performance management, and federal and state respective employment laws. * Proven 5 years of practical experience in labor-management relations within a union environment. * Strategic thinking, leadership capabilities, objective setting, and measurement skills. * Experienceincoaching, delivering constructive feedback,inspiringand developing staff. * Ability to analyze anddeterminethe applicability of program data, to draw conclusions, and to makeappropriate recommendations. * Ability to persuade, influence and gainconsensusof others. * Abilityto drive multiple projects to successful completion. * Ability to adjust to changing situations and be flexible to meet changing priorities. * Mustmaintaina high degree of professionalism and confidentiality. * HR professional certification(s) preferred. *MINIMUM ENTRANCE REQUIREMENTS:* Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. *Substitutions:* I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. _*Comprehensive Benefits*_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.* The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. **Job:** **Human Resources* **Organization:** **Exec Office of Technology Services and Security* **Title:** *Employee and Labor Relations Manager* **Location:** *Massachusetts-Boston-1 Ashburton Place* **Requisition ID:** *25000351*