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PATIENT NAVIGATOR

Job Details

Job Location

Callen-Lorde Community Health Center - Manhattan - New York, NY

Position Type

Full Time

Education Level

High School

Salary Range

$28.00 - $28.00 Hourly

Job Shift

Day

Job Category

Health Care

Description

About Us:

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission:

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role:

Do you have a passion for supporting the health and well-being of others? Are you committed to social justice and ensuring access to quality healthcare for all? If so, Callen-Lorde wants to hear from you! We are seeking a Patient Navigator to join our dedicated team and play a vital role in supporting the needs of our patients living with HIV.

As a Patient Navigator, your responsibilities will include:

+ Act as a patient advocate, ensuring patients' biopsychosocial needs are identified, addressed, and connected to appropriate services.

+ Provide field-based case management and adherence support services to HIV-positive patients experiencing behavioral challenges, including substance use disorders, that impact their ability to consistently engage in HIV care.

+ Work collaboratively with care coordinators, medical providers, and behavioral health professionals to facilitate patient retention and adherence to primary medical care.

+ Assist patients in navigating the healthcare system, overcoming barriers to care, and connecting them with essential resources.

+ Advocate for patients' rights and ensure they receive culturally competent care.

+ Document patient interactions and progress notes to ensure continuity of care.

+ Facilitate support groups to promote engagement, education, and adherence to HIV care and treatment.

Work Schedule:

This is a full-time position with evening hours.

Benefits:

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Qualifications

+ College degree (BA/BS) in health/social services or related field required.

+ Experience in social services, case management and/or entitlements work.

+ Familiarity with LGBTQIA, HIV and health-related issues and community resources.

+ Strong computer competency, including knowledge of Electronic Medical Records, Microsoft Office Programs, and internet research savvy.

+ Strong customer service orientation with an understanding of patient-led treatment.

+ Experience working with individuals with a spectrum of chronic illness conditions preferred.

+ Bilingual (Spanish/English) preferred.

Desired Characteristics, Skills

+ Ability to work effectively with diverse populations, including lesbian, gay, bisexual, and transgender communities and communities of color.

+ Ability to handle multiple, simultaneous tasks.

+ Ability to work independently yet be team focused.

+ Ability to remain calm, focused, and helpful under stress.

+ Motivation to provide excellent patient care.

+ Excellent time management skills and attention to detail.

+ Commitment to the mission of Callen-Lorde Community Health Center.