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The opportunity

Delaware North Parks and Resorts is hiring full-time Operations Supervisors to join our team at The Westin Buffalo in Buffalo, New York. As an Operations Supervisor, you will be responsible for supporting both our front and back of house team members on a rotating basis. If you enjoy working with people from diverse backgrounds, like a fast-paced job, and seek hands-on learning, apply today!

Pay

$21.00 - $21.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

What we offer

Receive a $750 Sign-on Bonus! Bonus is paid out over time!

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.

+ Health, dental, and vision insurance*

+ 401k with company match*

+ Paid vacation days and holidays*

+ Paid parental bonding leave*

+ Tuition or professional certification reimbursement*

+ Weekly pay

+ Free shift meal

+ Free parking

+ 30% discount at Jake's Cafe

+ Discounted room rates for employees, friends, and family

+ Generous Marriott discounts

+ Referral bonus – earn $200 for each eligible referral

+ Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

+ Coordinate daily activities with housekeeping and staffing to ensure guest rooms and public areas are cleaned, and perform cleaning duties when necessary.

+ Inspect guest rooms and public outlets daily to ensure adherence to the quality assurance program and follow up on maintenance requests.

+ Prepare weekly inventory, check in supplies, and report discrepancies, while completing the daily housekeeping report.

+ Train and Supervise Front Desk Team members and/or housekeeping team members, depending on the day, ensuring adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions.

+ Provide guidance to team members on handling difficult problems and resolving escalated guest complaints, and implement policies, procedures, and service standards in conjunction with management.

+ Perform cleaning duties on slower day or when staff shortages occur.

+ Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.

More about you

+ Housekeeping experience required with supervisory experience preferred.

+ Front desk experience preferred.

+ Experience with a multitude of computer programs includingHotSOS and property management systems.

+ Previous commercial cleaning and guest service experience preferred.

+ Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures.

+ Ability to follow instructions and work well under pressure.

Physical requirements

+ Frequent climbing of stairs, bending, stooping, reaching, kneeling, standing, walking and carrying.

+ Use of hands to operate cleaning equipment and complete scrubbing/washing duties.

+ Ability to push carts weighting up to 200 lbs and occasionally required to lift and/or move up to 50 pounds.

+ Visual acuity sufficient to inspect cleanliness of rooms and surfaces.

+ Regularly exposed to fumes and toxic or caustic chemicals and occasionally exposed to wet, outside weather and/or humid conditions.

Shift details

Weekends

Holidays

Overtime as needed

Who we are

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.