• Collections Specialist-Merchant Services

    Deluxe (Fort Worth, TX)


    This is an IN-OFFICE ROLE located at 100 Throckmorton Street, Fort Worth, TX 76102

    WHO YOU ARE:

    Do you enjoy conversing on the phone? Are you adept in approaching difficult conversations? Can you quickly establish rapport with customers? Do you possess excellent verbal communication skills? Are you motivated to achieve and exceed goals?

    ABOUT US:

    Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience.

     

    Follow us on LinkedIn (http://www.linkedin.com/company/deluxe/posts/?feedView=all)

    BENEFITS:

    + Base Pay offered plus monthly bonus incentives!

    + At Deluxe, we know that great people make a great organization. We have a culture that keeps people; 42% of our team has been here over 10 years!

    + We value our people and offer generous benefits that are eligible DAY ONE! Including 401K, Medical, Dental, Vision, Flexible time off, Volunteer time off, Paid maternity/paternity leave, Tuition reimbursement, and so much more. ​

    RESPONSIBILITIES:

    As a Collections Specialist you will draw heavily on your customer service skills to reach a resolution with Merchants regarding outstanding balances on accounts. Someone successful in this role is organized and detail oriented to document account activity and progress.

     

    + Contact Merchants with outstanding debt or delinquent accounts

    + Call past due and charge-off accounts

    + Coordinate payment plans, skip tracing, and send collection letters and invoices

    + Sends reports to credit bureaus

    + Respond to disputes

    + Locate individuals with un-met financial responsibilities

    + Reviews bankruptcy cases

    BASIC QUALIFICATIONS: (Required)

    + Education and Experience: HS/GED and 0 years

    + Basic computer knowledge and skills

    + Must be 18 years of age or older

    PREFERRED QUALIFICATIONS: (Desired but not required)

    + 1 year collections experience

    + Superior customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects a professional tone, handles complaints and records statistics on each call.

    + Exhibits meticulous attention to detail

    + Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals

    + Update clients, superiors, and peers based on information needs

    + Can be trusted to handle extremely confidential and sensitive information

    + Capable of facilitating discussion between individuals with different perspectives

    + Effective organizational skills.

     

    Benefits

     

    In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

     

    + Healthcare (Medical, Dental, Vision)

    + Paid Time Off, Volunteer Time Off, and Holidays

    + Employer-Matched Retirement Plan

    + Employee Stock Purchase Plan

    + Short-Term and Long-Term Disability

    + Infertility Treatment, Adoption and Surrogacy Assistance

    + Tuition Reimbursement

     

    These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

     

    Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

     

    Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

     

    Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .