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Full-Time Unit Manager - Mental Health

Reports To: Director of Operations, Mental Health

Queens/Manhattan, New York

United States

Responsibilities :

+ Oversee the day to day operations of all clinical services provided at unit, for optimal patient experience and workflow efficiency

+ Provide guidance and supervision to the Care Team including care managers and patient services representatives

+ Ensure facility is well maintained, neat, confidential and welcoming by working with administration, facilities and clinical staff

+ Arrange and optimize provider on-call schedules and room assignments; monitor scheduling to manage wait times, flow, and productivity, including strategies to address no shows, urgent, initial and routine appointments

+ Monitor and ensure efficient and complete workflows for patient registration (in-person and telehealth visits), as well as phone support

+ Monitor and manage patient experience and satisfaction, addressing concerns, health insurance issues, complaints and related issues

+ Participate in center-wide and unit Quality Assurance activities and meetings as assigned

+ Engage in marketing and promotion activities for services provided by the Health Center and programs to community organizations and residents

+ Develop protocols, workflows, policies and procedures related to unit and patient care activities

+ Coordinate and manage training and evaluations for staff, ensuring they meet performance expectations for all required competencies

+ Manage and deliver bi-directional health center communications that are timely and complete, facilitate interdepartmental coordination for mental health services

+ Demonstrate effective teamwork and communication as part of practice-wide care team

+ Maintain a cooperative relationship among health care teams by communicating information; responding to requests; building rapport and driving solutions and team

+ Assist Director of Operations with collecting and analyzing performance improvement and QI/QA data

+ Assist team with EMR maintenance and improvement with coordination with Clinical Informatics and Information Technology department

+ Maintain staff trainings and records

+ Perform other duties and projects as assigned

Minimum Qualifications :

+ Minimum 3 to 5 years prior health office management or health care practice management experience

+ Bachelor's degree in health administration, nursing, business administration, finance and/or health related field

+ In lieu of Bachelor’s degree, minimum 5 years of direct patient registration and/or medical assisting experience, with increase in responsibility and supervision over the years

+ Excellent interpersonal skills, ability to work as part of an interdisciplinary team

+ Good problem solving skills, inquisitive and interest in learning all aspects of the practice

+ Excellent verbal and written communication skills

Compensation and Benefits :

+ Salary: $65,000.00 - 75,000.00 per year

+ Medical insurance

+ Employer-paid dental, vision, disability and life insurance

+ 403(b) retirement savings plan

+ Flexible spending accounts for transit, parking, health and dependent care

+ Paid time off (28 days for the first year of employment)

+ Employee Assistance Program

+ Tuition reimbursement for eligible employees, and

+ The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program