• Application Support Engineer

    Capgemini (Phoenix, AZ)


    Sogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world class methodologies and the global delivery model, Rightshore®. Sogeti brings together more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.

     

    At Sogeti USA, we are committed to building a long and enduring relationship with our employees and to creating an environment that rewards and empowers. Our mission is to constantly exceed our employees' expectations in the same way that we strive to exceed our clients' expectations. We offer an environment that celebrates innovation and helps you to achieve a good balance between your professional and personal life. We strive to be an employer of choice!

    _Responsibilities/Qualifications_

    + Experiencesupporting and troubleshooting production web, SaaS, Cloud orserver/client applications.

    + Experienceor education in developing applications, websites or cloud services.

    + Excellentunderstanding of Cloud Computing concepts.

    + Experiencein utilizing, managing, and configuring build and release pipelines forcode deployment and promotion between environments including production(cloud and on-prem).

    + Experiencewith managing, troubleshooting, and deploying applications to Platform asa Service Cloud environments (Azure preferred).

    + Experiencewith creating, utilizing, troubleshooting, and integrating REST APIsbetween different applications, or exposing one for use by an externalcaller.

    + Strongunderstanding of authentication, authorization, and accounting (AAA),especially as relates to operational support of production applicationsand their integrations.

    + Experienceand understanding of application monitoring concepts. How, where, when toapply alerts, monitoring tools, and log ingestion and management.

    + Experiencemanaging, renewing, and applying public SSL/TLS certificates to internaland external applications. Understanding of different X.509 certificateformats, their purposes, and their use cases.

    + Experienceworking within the Software Development Life Cycle (SDLC). Understand bestpractices for maintaining a healthy production environment.

    + Applicationoperational triage, troubleshooting, ongoing maintenance/support, andcustomer engagement for critical business services.

    + Experienceand/or knowledge of scripting languages such as PowerShell, Bash, Python,etc. (PowerShell preferred).

    + Experiencewith or exposure to developing and operating with Object OrientedDevelopment/Programming (OOD/OOP) languages and frameworks (C#, .NETpreferred).

    + Knowledgeand understanding of relational databases, specifically SQL.

    + Abilityto analyze existing processes, support models, monitoring, automation andtools, with the goal of identifying gaps and opportunities forenhancements or automated triggers, alerts, and remediation opportunities.

    + Abilityto lead and manage high-priority incident bridges and triage calls andhandle communication with non-technical leadership.

    + Excellentproblem-solving and troubleshooting skills. Ability to quickly skill upand apply prior knowledge to resolve complex issues in any technicalplatform.

    + Passionand drive to constantly innovate and improve personal technical skills aswell as to improve the skills of the team.

     

    Please be aware that Capgemini Sogeti may capture your

    image (video or screenshot) during the interview process and that image may be used

    for verification, including during the hiring and onboarding process

    Minimum education qualification

    + Bachelor's Degree in Computer Science, Computer Engineering, MIS or related field.

    The benefits our employees enjoy:

    + 401(k) Savings Plan- Matched 150% up to 6%. (Our 401k is in the top 1% of 401(k) plans offered in the US!)

    + Medical/Prescription/Dental/Vision Coverage!

    + Low-premium and deductible. Plan with free preventive care.

    + $12,000 in Tuition Reimbursement

    + 100% Company-paid mobile phone plan

    + Personal Time Off (PTO)- Ensuring a balance of work and home life

     

    Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.