• Customer Service Representative

    National Credit Center (Las Vegas, NV)


    Special Operations (Customer Service) Representative

     

    This is a fully in-office position based in Las Vegas (relocation assistance not provided).

    Why We Work at National Credit Center

    We are at a transformational moment in our company journey – and we’re excited about it.  NCC is the leading provider of consumer intelligence to auto dealers and we’re searching for passionate people who want to join our growing team.  Each day we’re finding new ways to strengthen our culture, accelerate innovation and deliver unforgettable service to our customers.  If this sounds interesting, let’s talk.

    Special Operations (Customer Service) Representative

    Seeking a full-time Special Operations (Customer Service) Representative who is passionate about operational excellence, team collaboration and delighting customers.  Your primary responsibilities will include addressing inquiries, resolving issues as well as supporting existing customers and integrator partners.  Reporting to the Director of Operations, you will be front-line support for incoming calls, emails, technical support and account setup and changes.

    Your Role Will Include:

    + Activation and setup for new customers with our integrated partners while driving operational KPI’s

    + Maintain customer records and update databases with accurate information

    + Acting as a liaison between sales, credit bureaus and customers

    + Providing customer support on incoming calls and emails

    + Assist in a variety of other projects on an as needed basis

    REQUIRED SKILLS AND EXPERIENCE

    + Minimum of 2 years customer service-related experience in an inbound service center work environment

    + Ability to analyze and resolve customer issues of diverse scopes

    + Strong working knowledge of Microsoft Office and Salesforce.com

    + Effective verbal and written communicate skills

    + Ability to interpret and communicate detailed product information

    + Highly collaborative team player with a passion for providing great service

    + Ability to manage multiple tasks

    + Positive, assertive individual; with a desire to learn, grow and develop

    DESIRED SKILLS, EXPERIENCE AND EDUCATION

    + Experience or knowledge in the automotive industry a plus

    + Bachelor’s Degree or equivalent preferred but not required

    ABOUT US

    National Credit Center (NCC) has been providing credit and compliance solutions to the automotive industry since 1996.  NCC’s comprehensive solutions help dealers increase sales, save money and improve efficiencies within a dealership’s Financial and Insurance department.  Our goal is to transform customer decisioning and acquisition for retail automotive.   Please visit our website for company, services and product information:  www.nccdirect.com .

     

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