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Employee Type:

Regular

Work Shift:

Day - 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health!

**Position Summary:** The Tidelands Health Practice Manager (PM) works closely with physicians and staff of an assigned medical office(s) to oversee operations of the practice and align it with the Tidelands Health mission and strategic vision. Key requirements involve the development, planning, coordinating and implementing the TH business plan and strategy. This may involve formatting budgets and overseeing all aspects of the daily operation of the business including business expansion; office coding billing and collections; employee management and training; policy & procedure management; medical record management; technical issues; physical office issue resolution; physician issue resolution; daily flow and evaluating standards of care for patients. The PM will be responsible for the development of process improvement opportunities and policy management. The PM enhances operational effectiveness while emphasizing cost containment without jeopardizing important innovation and quality of care. The PM will ensure that practice operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing and accrediting agency standards and applicable state and federal laws. The PM will demonstrate fluency in the EMR system, effectively implementing and monitoring utilization of the tool for improved preventative medicine and disease management practices while achieving goals for quality standards and Meaningful Use requirements. PM must participate in marketing efforts through various related activities and overall act as the liaison and a channel of communication between the practice and TH administration. PM must participate in teamwork activities with peers and complete all duties as assigned by management.

Essential Functions:

+ Functions in clinical and administrative support positions within practice

+ Works with leadership to identify opportunities and problems and initiates plans for decision-making and problem solving in the organization, and specifically with regards to the practices in a positive manner

+ Directly supervises practice staff to include MA’s and Patient Specialists assuring adequate coverages for all positions and arranging for coverage for sick and vacation time

+ Works with the appropriate staff in the office, assures provider schedules are at a level to achieve identified benchmarks and informs leadership of any issues regarding achieving benchmark

+ Makes recommendations for staffing levels at the site based on site productivity and patient need. Assures adequate provider coverage to always meet patient needs.

+ Participates in interviewing, hiring and orientation of new staff at the practices

+ Assures employee evaluations are completed in a timely manner and appropriate goals are set for all staff supervised. Makes recommendations for salary adjustments

+ Providers oversight of bi-weekly employee timesheets and monitors time clock activities

+ In conjunction with the Medical Direct and C-Suite, identifies areas of concern for providers and brings forward for resolution and feedback/follow-up

+ Works with Quality Manager and others as appropriate in the areas of Tidelands Health and participates in meetings regarding these and other quality initiatives as appropriate

+ Works with Quality to assess improvements made in systems or processes, system efficiency, innovation and creativity as well as commitment to generating new solutions and ideas

QUALIFICATIONS

Education:

+ **Associate’s Degree** (Healthcare or Business specific degree preferred) with 7 years’ specific management or supervisory experience required

OR

+ **Bachelor’s degree** (Healthcare or Business specific degree preferred) required

+ **Master’s degree** in Health Administration or Business Administration preferred

Experience:

+ Minimum of three (3) years prior medical office practice management or related healthcare management experience, preferred

Licensure/Certification:

+ Certified Medical Practice Manager or licensure through an accredited program preferred.

Knowledge/Skills/Abilities:

+ Must be strongly proficient with PC’s and Microsoft office software such as Word, Excel, PowerPoint, and Outlook required.

+ Prior Electronic Medical Record experience preferred.

+ Strong analytical problems solving skills required.

+ Exemplary communication and teamwork skills required.

Physical Requirements** **: Light Physical Agility Test (PAT) Rating

While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.