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Details

**Open Date** 04/02/2025

**Requisition Number** PRN15763N

**Job Title** UU Student - Other

**Working Title** Utech Service Associate

**Job Grade** SJ

**FLSA Code** Nonexempt

**Patient Sensitive Job Code?** No

**Type** Non Benefited Staff / Student

**Temporary?** No

**Standard Hours per Week** 15-20 hours per week

**Full Time or Part Time?** Part Time

**Shift** Variable

Work Schedule Summary

15-20 hours a week, weekends and some holidays

**Is this a work study job?** No

**VP Area** President

**Department** 00435 - University Campus Store

**Location** Campus

**City** Salt Lake City, UT

**Type of Recruitment** External Posting

**Pay Rate Range** $14.50/h

**Close Date** 07/02/2025

Priority Review Date (Note - Posting may close at any time)

Job Summary

The University Campus Store is seeking a reliable and detail-oriented individual to join our team as a Utech Service Specialist. In this role, the Utech Service Specialist efficiently handles computer service-related paperwork and provides technical assistance with repairs, upgrades, and troubleshooting. They offer customer support, manage vendor communications for product issues, and perform routine upgrades and board-level repairs. Additionally, they assist the Computer Solutions Department staff and the university community, troubleshoot defective products, and determine appropriate actions to ensure smooth operations.

The University of Utah is the state’s public flagship institution and a top-tier research university. The University Campus Store is the retail arm of the university and is consistently ranked in the top 15 institutionally run campus stores in the nation. We serve over 40,000 students, faculty, and staff, along with millions of visitors each year.

At the University Campus Store, we are dedicated to supporting the mission of the university, including its foundational values of Belonging, Campus Safety, Health and Well-Being, Sustainability, and Academic Freedom. We are committed to these values and to preparing students for lives of impact as leaders and citizens. We believe in the responsible stewardship of our intellectual, physical, and financial resources, ensuring the long-term success and viability of the institution. We are looking for staff who can support this mission and provide a welcoming and engaging experience to the Campus Store and university community.

This part-time position offers a great opportunity to contribute to the efficient operation of the University Campus Store while gaining valuable experience in shipping, receiving, and customer service within a dynamic university environment. If you are organized, dependable, and enjoy working in a fast-paced setting, we encourage you to apply for this position.

Responsibilities

+ Administrative Support: Efficiently complete and process computer service-related paperwork.

+ Technical Assistance: Assist with computer repairs, upgrades, and troubleshooting hardware/software issues.

+ Customer Service: Provide exceptional support to customers, addressing their technical concerns and inquiries.

+ Vendor Coordination: Manage communication with vendors for product repairs, replacements, refunds, or credits.

+ Routine Maintenance: Perform routine upgrades and board-level repairs on computer products supported by the University Campus Store.

+ Community Support: Offer technical assistance to the Computer Solutions Department staff and the general university community as needed.

+ Product Management: Troubleshoot defective products and determine appropriate actions.

Minimum Qualifications

Must be a current University of Utah student.

This is an entry-level position. Training will be provided. Demonstrated human relation and effective communication skills and the ability to pass a security clearance is required. Some positions require a minimum of six months cashiering experience.

Preferences

+ Previous experience in computer hardware/software troubleshooting is preferred.

+ Strong organizational skills and attention to detail.

+ Excellent communication and customer service skills.

+ Ability to work independently and as part of a team.

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.