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Position: IT Support Engineer

Reports to: Director – Corporate IT

Job Summary:

We are seeking a dedicated IT Support Engineer to join our team. The IT Support Engineer will be responsible for maintaining and improving our company’s IT infrastructure, troubleshooting computer issues for internal employees, and implementing new IT solutions to optimize our internal operations. The ideal candidate will be proficient in managing network infrastructure and familiar with the latest IT standards and trends and be able to use these skills to help the organization operate efficiently and securely.

About the company:

The S.F.E. Group is formed with the vision of merging various fabrication tool businesses and brands together to offer the world’s most comprehensive range of orbital welding, pipe fabrication, precision engineered applications and cutting solutions for a wide variety of industries. S.F.E. Group’s unrivalled offering of complementing industrial tools is brought to its customers all around the world through its expanding global presence and extensive partner network (250+), offering an unmatched level of local availability, support and service. Visit our website for more information and specific details about the multiple brands who now come together to form S.F.E. Group!

Key Responsibilities

+ Technical Support: Provide technical assistance to internal teams and users, resolving hardware, software, and network issues.

+ System Maintenance: Monitor and maintain computer systems and networks, ensuring optimal performance and reliability.

+ Installation and Configuration: Install and configure computer hardware, software, systems, networks, printers, and scanners.

+ Troubleshooting: Diagnose and resolve technical issues, including repairing or replacing parts as necessary.

+ User Management: Set up accounts for new users and manage existing accounts.

+ Security: Ensure the security and privacy of networks and computer systems.

+ Documentation: Maintain records of software licenses, hardware inventory, and IT-related issues

What We’re Looking For

+ Education: Bachelor’s degree in information technology, Computer Science, or a related field.

+ Experience: Proven work experience as a technical support engineer or similar role.

+ Technical Expertise: Proficiency in managing network infrastructure, including firewalls, routers, switches, and servers.

+ Problem-Solving: Strong troubleshooting skills to diagnose and resolve technical issues efficiently.

+ Communication: Effective communication skills to interact with users and team members.

+ Attention to Detail: Precision in maintaining and configuring IT systems.

+ Up-to-Date Knowledge: Familiarity with the latest IT standards and trends

+ Familiarity with network infrastructure, including firewalls, routers, switches, servers, and telephony systems.

+ Ability to conduct regular system audits and implement security measures.

What We Offer:

+ Competitive salary and opportunities for career growth

+ Comprehensive benefits package, including:

+ Medical, dental, and vision insurance

+ Health Savings Account (HSA)

+ 401(k) with employer match

+ Paid time off and holidays

+ Life and disability insurance

+ The chance to work with a global leader in fabrication innovation

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

+ Regularly required to sit, stand, walk, bend, crouch, and climb stairs.

+ Frequently required to use hands to handle, install, or move computer equipment, peripherals, and cabling.

+ Must be able to lift and carry equipment weighing up to 30 pounds (e.g., desktops, monitors, network devices); occasional lifting up to 50 pounds with assistance.

+ May need to access confined spaces such as under desks or server racks to install or troubleshoot equipment.

+ Visual acuity required to work with computer systems and troubleshoot network hardware.

+ Ability to spend extended periods of time at a computer workstation or on the phone assisting users.

Equal Opportunity Employer:

We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law.