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For Water Street Mission to fulfill its mission and purpose, it is critical for all staff to participate in the development and maintenance of a healthy Christian Community. By living out our faith with one another and creating a space where our guests are invited to experience that community with us, we participate in lives being restored. Even as some positions have minimal direct contact with guests, each staff member has an essential role in forming and maintaining Christian community. The love of Christ, evidenced in our Water Street community, is the real impetus for change with our guests.

Job Summary: Provide support to guests in WSHS Recuperative Care (RC) by assisting the manager and nurse team, providing transportation, and social check-ins. Provide basic medical care when needed and support guests to meet their health goals.

FLSA: Full-time, (40 hours) non-exempt, M-F; variable shifts between 10a – 9p

All Water Street Mission staff must be:

• Willing to sign the Water Street Missions' Statement of Faith.

• A current and active member and/or regular attendee of a local church.

• Able to fully support the Water Street Mission's core values and ministry philosophy.

Essential Functions:

Culture and Values

• Share the Good News of Jesus Christ in words and actions with people we serve, communicating hope and dignity.

• Walk alongside fellow WSM staff in Christian community as we journey toward maturity.

• Encourage restoration in the lives of coworkers and guests, recognizing we are each restored by God to become restorers.

• Work in full coordination with other WSM staff always to identify, report and respond appropriately to any potential threats to the safety and wellbeing of guests.

Role Specific Responsibilities

• Provide orientation of WSM and RC services for new guests.

• Develop rapport and a supportive therapeutic relationship with guests to encourage them to meet their health goals and create a healing environment.

• Obtain basic vital signs and assist in triaging next steps regarding medical events when needed.

• Provide transportation to and from medical and social service appointments.

• Provide RC administrative support.

• Assist with restocking supplies in RC rooms.

• Deliver meals for guests when needed.

• Maintain a trauma-informed approach to care and interactions with guests.

• Collaborate with and support WSM life coach and social services team.

• Document promptly and appropriately in Salesforce and/or EPIC.

• Assist with room cleaning, laundry, and trash removal on a regular basis and as needed.

• Provide “warm-hand off” referrals to other staff (internally or externally) whenever possible.

• Other duties as assigned by supervisor.

Education and Experience: High School graduate/GED or equivalent training and/or experience for job responsibilities desired. Driving license required. Experience working with people experiencing homelessness and/or substance use strongly preferred. Ease of speaking to others and building rapport. Strong computer skills. Certified medical assistant or similar training preferred. Spanish-speaking is preferred.

Required training on hire (provided by WSM):

• CPR and Narcan administration

• Mental Health First Aid

• QPR suicide prevention

• Online training courses from NIMRC as directed by supervisor

• EPIC and Salesforce training

• Motivational Interviewing course

Reports To: Recuperative Care Manager

Key Internal Relationships: WSHS staff, Social Work and Life Coach teams, Access Center staff

Physical Demands:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Stand, walk, or sit- Continuously

• Use of fine motor skills- Continuously

• Bend, squat, kneel, and reach- Frequently

• Lift and/or move up to 50 pounds- Frequently

• Weekend and evening availability- Occasionally

Christian Life:

Water Street Mission is a privately funded 501(c) 3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry that is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and purpose statement. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

Be able and willing to share the Gospel and participate in the ministry activities of Water Street Mission.

Subscribe to the Water Street Mission Statement of Faith and Qualifications of Employment upon hire and continuously while employed.

Adhere to the Water Street Mission Employee Handbook.