• Supervisor, Behavioral Health Integrated Services

    Callen-Lorde Community Health Center (New York, NY)


    SUPERVISOR, BEHAVIORAL HEALTH INTEGRATED SERVICES

    Job Details

    Job Location

     

    Callen-Lorde Community Health Center - Manhattan - New York, NY

    Position Type

    Full Time

    Education Level

    Graduate Degree

     

    Salary Range

     

    $96500.00 - $102000.00 Salary/year

     

    Travel Percentage

     

    None

     

    Job Shift

     

    Any

     

    Job Category

     

    Health Care

    Description

    About Us:

    Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

    Our Mission:

    Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

    About the Role:

    Callen-Lorde is seeking a dedicated Behavioral Health Integrated Services Supervisor, Specialty Services to provide direct clinical interventions and support the management of high-quality behavioral health services at our Office of Mental Health (OMH)-licensed clinics. This role involves supervising and coaching on-site and remote therapy and psychiatry providers while acting as a liaison between behavioral health managers and providers. The ideal candidate will have strong leadership and clinical expertise in behavioral health services.

    Key Responsibilities:

    As the Behavioral Health Integrated Services Supervisor - Specialty Services , your responsibilities will include:

    + Clinical Supervision & Support:Provide supervision, coaching, and support to OMH therapy and psychiatry providers, ensuring high-quality patient care and compliance with regulatory requirements.

    + Workflow & Process Improvement:Assess and refine workflows at OMH-licensed sites to enhance patient care and operational efficiency.

    + Referral & Patient Management:Oversee behavioral health assessments and referrals, track patient engagement in care, and manage provider assignments based on patient needs.

    + Service Coordination:Manage waitlists, facilitate urgent scheduling, and handle requests for therapy reassignments.

    + Admissions & Discharges:Facilitate structured patient admissions, transfers, and discharges by reviewing documentation and coordinating appropriate referrals.

    + Performance & Compliance Oversight:Ensure provider performance benchmarks are met, including visit volumes, documentation accuracy, and adherence to OMH, DOH, HRSA, and CMS regulations.

    + Personnel Management:Participate in hiring, onboarding, and staff performance management, including evaluations, coaching, and disciplinary actions as needed.

    + Leadership & Collaboration:Represent behavioral health in interdepartmental meetings and participate in ongoing training and professional development.

    Work Schedule:

    This is a full-time position with evening hours.

    Benefits:

    Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

    Qualifications

    Education, Experience

    + Master’s Degree in Social Work and NYS licensure as a Licensed Clinical Social Worker (LCSW)

    + A minimum of three (3) years postgraduate experience in a health/behavioral health, and/or social services setting preferred. Experience working in an Article 31 strongly preferred.

    + Previous supervisory experience preferred.

    + Knowledge of lesbian, gay, bisexual, transgender and HIV health/ behavioral health issues and concerns.

    + Demonstrated ability to work with multiple evidence-based approaches to behavioral health treatment.

    + Demonstrated ability to coordinate the provision of direct social services, problem solve, and optimize service delivery systems.

    Desired Characteristics, Skills

    + Excellent communication and interpersonal skills.

    + Demonstrated leadership skills.

    + Bilingual (Spanish/English) preferred.

    + Commitment to the mission of Callen-Lorde Community Health Center.