• Computer Support Analyst

    STELLAR SERVICES (New York, NY)


    Description of Duties:

    + Deliver training on the Asite platform to end users.

    + Monitor support emails and voicemails received from Client's Asite end users and resolve problems or take appropriate action.

    + Gather, organize, and analyze large internal and external data sets to provide insights for management.

    + Assist with data entry and clean-up in Asite

    + Assist with developing interactive dashboards of Asite data in Power BI.

    Required Skills:

    + Bachelor’s degree in Computer Information Systems or 5 years relevant experience

    + Proficient in Microsoft Office. Excellent PowerPoint skills

    + Advanced level of MS Access and/or Excel including advanced formulas, VBA, macros and data tables, Charts, Pivot tables.

    + Working knowledge of SharePoint and MS Teams

    + Hands-on experience building and publishing customized and interactive dashboards within PowerBI

    + Strong organizational and multi-tasking skills.

    + Excellent analytical and problem-solving abilities

    + Excellent communication (verbal and written) and customer service skills

    + Ability to handle a high-pressure environment

    + Ability to prioritize urgent requests and multitask

    + Helpdesk experience preferred

    + Experience working in a document management platform strongly preferred - proficient in Asite is a plus

    + Proficient in SQL a plus