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Description We are in search of an Account Manager to become a part of our team in Miami, Florida. The primary focus of this role is to manage and optimize client accounts, handle client inquiries, and contribute to the continuous improvement of our services. This role is pivotal in maintaining strong client relationships and will involve proactive communication and problem-solving.

Responsibilities:

• Oversee and manage client accounts, ensuring all details, including contact and billing information, are accurate and regularly updated

• Regularly interact with clients, conducting check-ins to ensure their needs are met and services are satisfactory

• Identify opportunities to enhance our services based on client interactions and feedback

• Collaborate with internal teams to implement strategies aimed at improving the client experience

• Handle and resolve client inquiries related to billing issues in a timely manner

• Monitor and analyze client interactions to identify areas for improvement and optimization

• Provide insights on account activity and report trends to leadership, suggesting areas for improvement

• Stay abreast of industry trends to provide clients with relevant recommendations

• Collect feedback from clients to support the enhancement of our services and offerings

• Offer valuable insights and recommendations to elevate client interactions and satisfaction Requirements • Proven experience as an Account Manager with a minimum of 3 years in the field.

• Proficiency in utilizing 3M, a critical skill for effective operations.

• Comprehensive knowledge and hands-on experience with Accounting Software Systems.

• Familiarity with ADP - Financial Services, essential for managing financial tasks.

• Demonstrated capability in using ATS - Asynchronous Transfer Mode.

• Expertise in CRM for efficient customer relationship management.

• Experience with About Time software for effective time tracking and management.

• Ability to handle Accounting Functions, crucial for maintaining financial health.

• Experience in managing Billing Functions, ensuring accurate and timely billing processes.

• Solid understanding of Budget Processes to ensure financial planning and control.

• Proven ability in Campaign Planning, vital for achieving business objectives. Innovation starts with people.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .