• Front Desk Supervisor, Big Meadows Lodge

    Delaware North (Luray, VA)


    The opportunity

     

    Delaware North Parks and Resorts is seeking a seasonal Front Desk Supervisor to join our team at Big Meadows Lodge in Shenandoah National Park, Virginia. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

     

    If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

    Pay

    $18.75 - $18.75 / hour

     

    Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

    What we offer

    + Weekly pay

    + Free shift meal for local team members or free daily meals available for team members in employee housing

    + Employee discounts - 30% off most items

    + Referral bonus – earn $200 for each eligible referral

    + Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

     

    Note: Additional benefits including insurance and vacation are available for eligible year-round positions at other Delaware North properties

     

    Life in Shenandoah National Park

     

    Looking for a new adventure? Be part of a tight-knit team fortunate enough to live and work in the natural wonder of Shenandoah National Park. With a great work/life balance, you can spend your time off exploring the over 500 miles of hiking trails.

     

    + Low-cost, recently updated dormitory housing available for $100/ week including utilities and wi-fi, and free daily meals available

    + Free rides to Luray for team members living in employee housing

    + Shared fire pit area for use in dorm area

    + Meet guests and fellow team members from around the globe

    + Tons of outdoor activities including camping, rock climbing, repelling, cycling, fishing, horseback riding

     

    What will you do?

     

    + Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions

    + Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints

    + Implement policies, procedures, and service standards in conjunction with management

    + Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members

    + Coordinate with housekeeping department

    More about you

    + At least 2 years' experience in hospitality, front desk experience is preferred

    + Prior supervisory experience preferred

    + Computer literate in MS Office programs; some experience with property management systems preferred

    + Must be fluent in English language both spoken and written

    + No college degree required

     

    Shift details

     

    Day shift

     

    Evening shift

     

    Holidays

     

    Weekends

     

    Monday to Friday

     

    Who we are

     

    Shenandoah National Park offers over 200,000 acres of protected lands with lots to explore including cascading waterfalls, spectacular vistas, and quiet wooded hollows. It’s a great place to hike, camp, bike, fish, take photographs or go canoeing. We offer on-site housing and a free meal during every shift.

     

    Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

     

    Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

     

    Together, we’re shaping the future of hospitality — come grow with us!

     

    Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.