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Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.

+ Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures

+ Adheres to all Company and Regulatory requirements

+ Cares for the deceased in a respectful manner while performing a variety of tasks which may include:

+ Removals and transfers

+ Lifting of deceased human remains

+ Dressing and casketing

+ Coordinating and assisting with funeral service and visitation

+ Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families

+ Setting of chairs and the removal, proper care and storage of these items

+ Removals and transfers

+ Assists with funeral services by:

+ Coordinating the parking of cars

+ Ushering

+ Driving funeral vehicles

+ Assisting at chapel and church services

+ Assisting at the cemetery

+ Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families

+ Setting up chairs and the removing, properly caring for and storing of these items

+ Participating at special functions

+ Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of:

+ Documentation

+ Stationery

+ Information on insurance, health benefits and pension,

+ Pre-arrangements for next of kin

+ Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry

+ Assists with general office duties such as preparing reports as needed

+ Assists with the maintenance of vehicles, the facility and property; receive caskets and other funeral home supplies as well as place into inventory and carrying out any other responsibilities that may be reasonably delegated by management

+ Answering phones, preparing reports as necessary and participating in staff meetings

+ Performs other duties as assigned

MINIMUM Requirements

Education

+ High School diploma or general equivalency degree (or diploma)

+ Currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science

Experience

+ Typically requires 6 months of previous work experience in a customer service role

Knowledge, Skills and Abilities

+ Good driving record and valid driver’s license

+ Previous customer service and/or sales experience would be a definite asset

+ Knowledge of computers and some software would be an asset, or willingness to learn

+ Above average communication skills

+ High level of compassion and integrity

+ Problem solving skills

+ Ability to multi task and set priorities

+ Detail oriented

+ Professional and team player

Work CONDITIONS

Work Environment

+ Work indoors and outdoors during all seasons and weather conditions

+ Limited amount of local and/or multiple location traveling required

+ Professional Dress is required when in contact with families

Work Postures

+ Frequent, continuous periods of time standing, up 6 hours per day

+ Sitting continuously for many hours per day, up to 6 hours per day

+ Climbing stairs to access buildings frequently

Physical Demands

+ Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

+ Working beyond “standard” hours as the need arises

+ Travel up to 25%

Compensation

+ $18/hr.

Benefits

+ Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 96817

Category (Portal Searching): Operations

Job Location: US-HI - Honolulu

Job Profile ID: F00222

Time Type: Full time

Location Name: Borthwick Mortuary & Crematory