• Inside Sales / Customer Service

    Quality Archery Designs (Madison Heights, VA)


    Position: Inside Sales Representative & Customer Service

    Responsibilities & Accountability (but not limited to):

    This person must be organized, disciplined, self-motivated and show initiative in improving and maintaining relationships with QAD customers. This person will be responsible for:

     

    + Preforming all tasks with integrity and empathy

    + Covering service phone lines for product support

    + Entering phone orders into All Orders system and verifying information

    + Maintain client relationships by making outbound calls

    + Selling new and existing products to established dealers

    + Troubleshoot and assist with product questions

    + Attend yearly Archery trade shows

    + Enter daily email and fax sales orders into system

    + Prepare Return Authorization forms when required

    + Maintain daily activity records

    + Work in a Team environment with fellow representatives

    + Verifying that your assigned dealers are represented in the website dealer locator

    + Attend all scheduled department meetings

    + Work with other departments to service and improve products and operations.

    + Maintain current and expert knowledge of Archery industry

     

    Software requirements: Microsoft Office, Order Entry System

     

    Minimum Experience: 2 years' experience in inside sales and/or customer service, preferably in the sporting goods or outdoor industry. Archery knowledge a big plus.

     

    + Must possess excellent interpersonal, time/project management and communication skills. Must be able to multi-task projects from start to completion with excellent organizational skills and maintain a positive attitude in all situations.

     

    Position Reports To: Global Sales & Service Manager

     

    Salary range: Negotiable based on experience & training. We do not discriminate on the basis of race, religion, national origin, gender, age, handicap, or veteran status. All qualified applicants will be given equal opportunity. Selection decisions are based on job-related factors.

     

    In an effort to promote a healthy lifestyle and work environment QAD INC is Tobacco free

     

    Benefits

     

    We offer a competitive income, time off with paid holidays, paid vacation, paid sick leave, 401k retirement plan with company matching, product discounts, other employee incentives.