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Summary Description:

Schedule: Monday-Friday; Day Shift

The Resource Manager plays a critical role at Baystate Health by ensuring that the right resources are available and properly allocated to projects, allowing the organization to function efficiently and meet its goals. In the healthcare environment, where the need for skilled professionals and materials is high, this role is essential to maintaining seamless operations. The Resource Manager acts as a key bridge between IT Managers, project managers and the resource pool, ensuring that projects are adequately staffed with qualified individuals who can meet the specific needs of each project. By forecasting future resource requirements and optimizing utilization, the Resource Manager helps Baystate Health meet its mission to improve the health of people in the community every day, with quality and compassion.

This position supports Baystate Health’s vision by aligning resource management with the organization’s overarching commitment to enhance lives as a trusted partner in health. By efficiently managing human capital, equipment, and materials, the Resource Manager ensures that the necessary resources are available when needed, directly impacting the quality of care and experiences that patients and their families receive. Effective resource management contributes to the hospital's goals of offering clinical excellence, continuous learning, and innovation. By optimizing the deployment of resources, this role supports the organization’s promise of advancing care and enhancing lives, ensuring that each patient receives the highest level of care in a timely and efficient manner.

Moreover, the Resource Manager contributes to employee engagement and fosters a strong sense of teamwork by ensuring that staff members are assigned to projects that match their skill sets and availability. This thoughtful allocation of resources helps create a supportive and efficient work environment where employees can perform to the best of their abilities, knowing that they have the resources and support they need. By recognizing the value of the individuals within Baystate Health, the Resource Manager helps uphold the organization’s core values of respect, integrity, and teamwork, contributing to an overall culture of lifelong learning and professional growth. Through this role, the Resource Manager plays an integral part in the pursuit of Baystate Health's mission to provide quality care while enhancing the lives of both patients and employees.

Job Responsibilities:

Resource planning and allocation: In collaboration with the IT Manager analyze project requirements, identify necessary resources, and assign employees to projects based on their skills and availability.

Capacity planning: Monitor resource utilization across projects to prevent overallocation and ensure sufficient capacity for upcoming projects.

Skill gap analysis: In collaboration with the IT leadership team identify skill gaps within the workforce and develop training plans to address them.

Project resource forecasting: Predict future resource needs based on project pipeline and business goals.

Collaboration with project managers: Work closely with project managers to understand their resource needs and address any resource-related challenges.

Bench management: Coordinating with the IT Managers assist in managing a pool of available resources (bench) to quickly respond to project demands.

Resource utilization tracking: Monitor resource utilization metrics to identify areas for improvement and optimize resource allocation. Monitor utilization and target hours against project plans

Cost management: Contribute to project budgeting by ensuring efficient resource allocation and identifying cost-saving opportunities.

Talent acquisition support: Collaborate with HR to identify and recruit talent with required skills for upcoming projects.

Performance management: Evaluate resource performance and provide feedback to managers, individuals and teams.

Required Education:

Bachelor's Degree in Human Resource Management, Business, Computer Science or health-related field

Preferred Education:

Master's Degree

Required Expereince:

5-10 years of Project Management and Resource Management. Comparable HR, Change Management, and Computing experience includes a minimum of four years of progressive information systems management experience.

Preferred Expereince:

Experience with IT consulting in healthcare, or with an HIS vendor, is a plus.

Proven experience implementing and optimizing EHR systems, in a healthcare setting.

Skills/Competencies:

Strong management and leadership skills

Ability to prioritize and manage multiple tasks efficiently

managing resources in a multi-project environment that is fundamentally complex and challenging due to the shared resource pool, overlapping due dates, and dependencies between projects and tasks.

Superior project management skills

Strong interpersonal, organizational, and administrative skills

Excellent communication and presentation skills, both oral and written

Solid Analytical skills to analyze and interpret resource utilization trends

Skilled in analyzing, interpreting and solving complex clinical/business problems

Able to translate business/clinical workflow problems into practical information system alternatives

***15+yrs total IT with minimum of 7+ yrs in management experience w/ Associate Degree accepted in lieu of Bachelors Degree.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

Bachelors Degree (Required), Masters Degree

Certifications:

Certified Professional in Healthcare Information and Management Systems - Healthcare Information and Management Systems Society, Project Management Professional (PMP) - Other, Senior Human Resource Professional - Society of Human Resource Management

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.