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POSITION SUMMARY:

Overmyer Hall Associates is seeking to add a Claims Leader to their Property & Casualty Service team! The Claims Leader will oversee and manage the claims process and claims service team for the region, who are primarily responsible for advocating for our clients throughout the claims process and acting as a liaison between our clients and the carrier. The Claims Leader is a hybrid full-time opportunity based in our Columbus office, and will report to the Director of Property & Casualty Operations.

ABOUT HUB INTERNATIONAL:

Overmyer Hall Associates, a Hub International company, is one of the largest property & casualty insurance agencies in Central Ohio, specializing in commercial insurance, risk management, surety and personal lines. Hub International is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 18,000 employees in offices located throughout North America, Hub’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

Do you have a passion for success and a desire to grow? Do you want to be part of a diverse, professional team who will always have your back? Overmyer Hall Associates leads the insurance industry because of our expert team members and their access to continuing education. A career at Overmyer Hall Associates means colleagues continue to grow, client relationships continue to strengthen, and the endless opportunity to thrive in a meaningful culture.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

+ **Competitive salaries and benefits offerings**

+ **Medical/dental/vision insurance and voluntary insurance options**

+ **Health Savings Account funding**

+ **401k matching program**

+ **Company paid Life and Short-Term Disability Plans**

+ **Supplemental Life and Long-Term Disability Options**

+ **Comprehensive Wellness Program**

+ **Paid Parental Leave**

+ **Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off**

+ **Great work/life balance, because that’s important for all of us!**

+ **Focus on creating a meaningful environment through employee engagement events**

+ **The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!**

+ **Growth potential - HUB is constantly growing and so can your career!**

+ **A rewarding career that helps local businesses in the community**

ESSENTIAL DUTIES AND RESPONSIBILITIES:

+ Manage and provide mentorship to claims service team

+ Development and implementation of procedures, processes, and reporting practices

+ Handling of high-profile claims for top accounts and others as necessary

+ Ensure service levels and service level agreements are consistently met by reviewing outstanding claims, claims workflows, and phone systems

+ Build trust with external and internal management teams through direct interactions and presentations

+ Provide and support clients with claims solutions specific to their business operations

+ Assist account executives, agents and client service units with managing clients’ potential exposures

+ Coordinate and participate in claim reviews with multiple insurance carriers &/or TPA’s

+ Assist with marketing of claims services to prospective new accounts

+ Communicate and strategize with account executives, client services, insureds, carriers, TPAs, adjusters

+ Manage all vendor relationships working with department

+ Review policies to determine coverage for appropriate reporting

+ Develop, initiate and manage system enhancements and improvements

+ Maintain and develop reporting for executive management, client service units

+ Communicate with executive management, account executives, agents and client services regarding potential large losses and denials

+ Navigate various carrier databases

+ Hands-on interaction with client service and product servicing units

+ Review carrier coverage position letters and as appropriate create correspondence disputing the carrier position

+ Ability to present at RFPs, client presentations and Webinars

+ Responsible for creating own correspondence

+ Perform other specific duties as assigned

REQUIREMENTS:

+ 5+ years of experience in personal and commercial insurance claims is required

+ Experience handling claims across multiple commercial lines policy types and client industries

+ Extensive technical knowledge of insurance policies and coverage triggers

+ Bachelor’s degree OR equivalent relevant working experience is required

+ Prior leadership/management experience is highly preferred

+ Active Ohio Property & Casualty License or ability to obtain one within 90 days of employment is required

+ Professional insurance designations are highly preferred

+ Strong understanding and comfort using Microsoft Office tools (Word, Excel, Outlook, PowerPoint)

+ Strong customer service, organization and time management skills

+ Strong decision making and problem-solving skills

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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