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Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

+ Program Consulting

+ Finance Consulting and Billing Services

+ Applied Technology

+ Outsourcing and Operations

+ Strategy

+ Project and Grants Management

+ Assessments and Feasibility Studies

PCG is seeking highly motivated and dependable PROGRAM ASSISTANT to support the day to day operations involved in our San Diego, CA CalWORKS Welfare-to-Work employment services operation. This individual will complete county paperwork, utilize CALSAWS, perform data entry, reporting tasks and scheduling tasks. This individual will also be required to provide customer service in a professional and friendly manner, complete assigned tasks accurately and timely; and support the project by completing various other clerical duties. This role is ideal for an administrative professional with excellent attention to detail, interpersonal and customer service skills.

Data Entry Reporting responsibilities:

+ Generate comprehensive accurate reports to provide all staff with timely information and ensuring a better understanding of current operations.

+ Review/enter accurate data into databases.

+ Assist clients and providers over the phone and in person.

+ Maintain up-to-date knowledge of CalWORKs procedures and implement appropriately.

+ Complete necessary county paper documents and forms with required data or information.

+ Compile, copy, sort and file data activity records.

+ Communicate regularly with all staff to disseminate timely information.

+ Complete all necessary county paper documents and forms.

+ Produce monthly, quarterly, and annual reports required by the county.

+ Produce monthly, quarterly, and annual reports required by Supervisor, management and/or County.

+ Ensure all performance metrics are met in achieving participant stated outcomes.

+ Assist with or complete other duties as assigned.

+ Conduct searches to find needed information, using such sources as the Internet.

+ Manage projects or contribute to committee or teamwork.

+ Provide small workshops to participants.

Data Entry Reporting responsibilities:

+ Generate comprehensive accurate reports to provide all staff with timely information and ensuring a better understanding of current operations.

+ Review/enter accurate data into databases.

+ Assist clients and providers over the phone and in person.

+ Maintain up-to-date knowledge of CalWORKs procedures and implement appropriately.

+ Complete necessary county paper documents and forms with required data or information.

+ Compile, copy, sort and file data activity records.

+ Communicate regularly with all staff to disseminate timely information.

+ Complete all necessary county paper documents and forms.

+ Produce monthly, quarterly, and annual reports required by the county.

+ Produce monthly, quarterly, and annual reports required by Supervisor, management and/or County.

+ Ensure all performance metrics are met in achieving participant stated outcomes.

+ Assist with or complete other duties as assigned.

+ Conduct searches to find needed information, using such sources as the Internet.

+ Manage projects or contribute to committee or team work.

+ Provide small workshops to participants.

Required Skills

+ Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

+ Expected to have excellent verbal, written communication and troubleshooting skills

+ Demonstrated understanding and ability to work with persons with disabilities.

+ Ability to compose reports, business correspondence, and procedure manuals.

+ Excellent verbal and written communication skills.

+ Ability to troubleshoot.

+ Ability to effectively present information and respond to questions from groups of managers, clients,

+ customers and the general public.

+ Excellent attention to detail and ability to manage time effectively in a fast paced environment.

+ Knowledge of MS Windows, Excel and Word preferred.

Qualifications

+ High School degree or equivalent required

+ 6-month Call Center experience preferred; or 1-year customer service; Bilingual a plus (Spanish)

Working Conditions

+ Office Setting

+ Some travel as needed to CalWORKs office in San Diego.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

As required by applicable law, PCG provides the following reasonable range of compensation for this role: $19.00 - $22.00 Hourly, in addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

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Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.