• Policy Operations Specialist, Quality

    Meta (Burlingame, CA)


    Summary:

    The Reality Labs Developer Success team plays a critical role in connecting Mixed Reality developers with consumers looking for innovative and immersive experiences. As the popularity of the Meta's Horizon platform continues to grow, we are seeking individuals with experience setting and meeting ambitious targets to join our team and help scale our Integrity review operations. We are on the lookout for motivated individuals who are adept at conducting complex app reviews an investigations, and strategically improving operations and workflows.We are on the lookout for dynamic individuals who are adept at conducting complex app reviews and strategically improving operations and workflows. This role involves collaborating with global vendors and suppliers to uphold high-quality content review processes and driving innovation in content safety and quality through creative solutions.

    Required Skills:

    Policy Operations Specialist, Quality Responsibilities:

    1. Perform expert review of Mixed Reality content on the Meta Horizon platform ensuring compliance with our developer policies.

    2. Evaluate third party vendor reviewers’ policy decisions for accuracy.

    3. Gather and deliver insights about trends, patterns, and emerging issues observed during review.

    4. Develop tailored recommendations to cross-functional partners to improve our policies, processes and tools.

    5. Help to ensure internal policy documentation is accurate, clear, and up-to-date.

    6. Partner with vendor operations to ensure that feedback is being shared with relevant teams and proactively track the impact and success of remediation plans.

    Minimum Qualifications:

    Minimum Qualifications:

    7. 1+ years of experience in policy, integrity/trust and safety scaled operations.

    8. Experience managing multiple projects and fluctuating deadlines while maintaining meticulous attention to detail and a high level of accuracy.

    9. Experience partnering with both technical and non-technical audiences.

    Preferred Qualifications:

    Preferred Qualifications:

    10. BA/BS degree in a relevant field highly preferred, such as Business Administration, Operations Management, or Computer Science.

    11. Experience working in the technology industry, particularly in app review or trust and safety scaled operations, with an understanding of industry trends and best practices.

    Public Compensation:

    $37.98/hour to $118,000/year + bonus + equity + benefits

     

    **Industry:** Internet

    Equal Opportunity:

    Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

     

    Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].