• Sales Operations Specialist (Order Entry)

    Grand Rapids Chair Company (Byron Center, MI)


    Sales Operations Specialist (Order Entry)

    About the Organization

    Are you looking for a company that values work-life balance, offers benefits like tuition reimbursement and paid volunteer hours, and fosters a transparent, employee-focused culture?You've come to the right place.

     

    Pull up a chair. You're in good company.

     

    At Grand Rapids Chair, we craft furniture that fosters connection and creativity in the spaces where people gather. As a family-owned business, we've built our process around the customer-delivering high-quality, Michigan-made furniture with friendly service and fast lead times.

     

    Our commitment to excellence is driven by our values. We believe every employee plays a role in shaping the future of GRC, and together, we push boundaries, take ownership, and celebrate our collective success together.

     

    We Encourage You to 'Go Be Awesome!'

     

    At GRC, know life extends beyond work. That's why we offer competitive salaries, great benefits, and opportunities for learning and professional growth. We're proud to be named one of Grand Rapids'Best and Brightest Companies to Work For- (https://thebestandbrightest.com/events/west-michigans-2018-best-brightest-companies-work/) - because just like our customers, we want our employees to sit happy, too.

     

    Explore our benefits (https://grandrapidschair.com/about/careers/)

    Description

    SUMMARY

    As a key member of the Sales Operations Team, this role serves as an advocate for our customers, working collaboratively across the company to ensure an exceptional customer experience. The primary responsibility of this position is to enter orders into the ERP system. The Specialist is a meticulous individual who thrives in a fast-paced environment, with a strong focus on accuracy and accountability.

    ESSENTAL DUTIES:

    + Efficiently organizes and prioritizes work in the Order Entry inbox.

    + Accurately enters orders into the ERP system, following up with Account Managers as needed to confirm order details or obtain missing or corrected information.

    + Communicates changes or improvements to the configurator to the rest of the Sales Operations team.

    + Demonstrates expertise in the process for entering Specials orders.

    + Participates in testing for ERP system improvements and upgrades.

    + Performs other duties as assigned.

    Position Requirements

    REQUIREMENTS:

    + Ability to work on site Monday through Friday from 8:00 am to 5:00 pm.

    + High School diploma, Associates Degree or some college preferred.

    + Previous customer service, front desk, or other customer facing work experience.

    + Ability to excel in a professional, team based, and fast paced environment.

    + Attention to detail, ability to follow directions and handle multiple tasks and projects efficiently.

    + Ability to effectively communicate in English through oral and written communication.

    + Excellent customer service and interpersonal communication skills.

    + Working knowledge of Microsoft Office, including email, Word, and Excel

    + Agile learner, self-starter, strong follow through skills.

     

    Shift Days

     

    Full-Time/Part-Time Full-Time

     

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

     

    Category Sales Operations

     

    This position is currently accepting applications.