• Gate Agent - Part Time

    ProLog, Inc. (Baltimore, MD)


    The employee shall provide Air Mobility Command (AMC) Gateway Passenger Services in support of the Defense Transportation System (DTS) at Baltimore-Washington International Thurgood Marshal (BWI) Airport. The employee shall perform any combination of the following duties:

     

    + Process passengers through an air terminal using automated and non-automated systems in accordance with the applicable guidelines.

    + Handle and collect funds as necessary for excess luggage and other travel incidentals that passengers are required to pay for at the terminal per AMCI 24-1 O l Volume 14.

    + Gate passengers in accordance with governing directives by reviewing military issued orders/authorization to travel documentation and determine travel eligibility; operate terminal security equipment; perform Lost and Found baggage procedures: and maintain Space Available and Space Required passenger listings.

    + Process baggage for passengers ensuring that it is tagged correctly and meets travel requirements/limitations.

    + Perform passenger briefings as required for safety and travel requirements.

    + Transport passengers, aircrew and company employees as required.

    + Process Distinguished Visitors (DVs) in coordination with the Protocol office.

    + Maintain cleanliness of passenger terminal facilities inside and out to include restrooms, common areas, to ensure safety standards are met.

    + May maintain data records to include:

    + Establish /maintain Records and Reports IAW Air Mobility Command instruction 24-101, Volume 6, Performance Work Statement (PWS) and other applicable instructions.

    + Ensure transportation documentation is forwarded to HQ AMC.

    + Check for accuracy all flight documentation and file correctly.

    + Collect all mission documentation; check for accuracy, update the information in GATES, correct information within the applicable system and forward documentation to the appropriate office.

    + Quality Control and compile reports from the various work centers to meet PWS and regulatory requirements.

    + Aggressively reconcile movement records within established timelines and keep managers abreast of record status.

    + Resolve transportation irregularities in a timely manner.

    + Submit GATES trouble tickets as required to resolve database issues.

    + Establish and maintain records and reports.

    + Perform all other duties as prescribed by management.

    Required Experience, Training & Certifications:

    + Must be able to fluently read and write in English

    + High School Diploma or equivalent.

    + Must be able to operate a computer and any installed programs and web-based applications such as Global Air Transportation Execution System (GATES) as required by the position.

    + Previous experience as a gate agent working with passengers and other traveling customers is a plus.

    + Previous experience handling and accounting for monies collected a plus.

     

    Physical Demands

     

    + This position requires normal physical functions.

    + Work may require frequent bending, reaching and climbing.

    + May frequently lift and carry items weighing up to seventy pounds and occasionally lift heavier items with the assistance of other workers.

    Required Security Clearance Eligibility:

    + Must be able to obtain a favorable background check with the Department of Defense and obtain and maintain a Common Access Card.